Court IT Support & Systems Specialist

United States Courts; Providence (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

United States Courts in Providence, RI is seeking an IT Support Specialist to join a small, fast-paced IT team. The role provides technical support to court staff, handles desktop and mobile device configurations, and maintains secure, reliable computing resources.

You will install and troubleshoot PCs, printers, iPhones, iPads, and related equipment, document resolutions for the knowledge base, and support courtroom and videoconferencing systems.

Qualifications

• Experience providing first-level IT support.
• Ability to configure desktop and mobile devices.
• Familiarity with videoconferencing systems.

Responsibilities

• Provide first-level help desk support.
• Install and maintain PCs, laptops, printers, monitors, mobile devices.
• Troubleshoot OS, software and hardware issues.
• Track help desk calls and document resolutions for knowledge base.
• Provide resolution for integrated courtroom and videoconferencing systems.
• Monitor daily operations and ensure secure, efficient IT services.

Job description

United States Courts in Providence, RI is seeking an IT Support Specialist to join a small, fast-paced IT team. The role provides technical support to court staff, handles desktop and mobile device configurations, and maintains secure, reliable computing resources.

You will install and troubleshoot PCs, printers, iPhones, iPads, and related equipment, document resolutions for the knowledge base, and support courtroom and videoconferencing systems.