Entry-Level Mortgage Phone Support Specialist

United Wholesale Mortgage; Pontiac (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off after 30 days

Medical, dental, vision and life保险

401k with employer match

Mortgage discount

Gourmet cafeteria and cafe

Job summary

United Wholesale Mortgage (UWM) in Pontiac, MI, is looking for a Customer Care Servicing Specialist. You’ll be the primary contact for mortgage clients, handling inbound calls, outbound calls, and emails, while maintaining relationships and guiding clients through servicing questions.

You must have strong customer service, Excel skills, and the ability to multi-task in a fast-paced environment; onsite, full-time role with a supportive team and opportunities to grow within the Servicing

Qualifications

• 1+ years experience in customer service dealing with a high volume of calls.
• Excellent customer service and communication skills.
• Strong analytical skills.
• Proficiency in Excel, including vlookups, formulas and PivotTables.
• Proficiency in MS Office.
• Self-motivated with a strong work ethic.
• Comfortable in a fast-moving environment.
• Ability to multitask and adapt.
• Positive attitude and willingness to learn.
• High school diploma or equivalent.
• Onsite, full-time attendance.

Responsibilities

• Accepting incoming calls from all clients
• Making outbound calls to clients
• Responding to emails from clients
• Working various reports as assigned
• Aiding and overseeing our sub-servicer
• Cross-training to learn other areas of our Servicing team

Skills

Customer service

Communication

Analytical skills

Multitasking

Positive attitude

Fast-moving environment

Education

High school diploma or equivalent

Tools

Excel

MS Office

VLOOKUPs

PivotTables

Job description

United Wholesale Mortgage (UWM) in Pontiac, MI, is looking for a Customer Care Servicing Specialist. You’ll be the primary contact for mortgage clients, handling inbound calls, outbound calls, and emails, while maintaining relationships and guiding clients through servicing questions.

You must have strong customer service, Excel skills, and the ability to multi-task in a fast-paced environment; onsite, full-time role with a supportive team and opportunities to grow within the Servicing