Mortgage Client Support Specialist

United Shore Financial Services LLC; Pontiac (MI); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

96 hours of PTO during your first year

Paid holidays

Health, dental and vision insurance

401(k) with company match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Free 24/7 on-site gym

On-site basketball court

Free fruit, coffee and soft drinks

Free company sports leagues

Employee resource groups and community

Professional development opportunities

Clear growth paths to leadership

Resumo da oferta

United Wholesale Mortgage in Pontiac, MI is hiring for a full-time customer service role. You will handle high volumes of inbound and outbound calls, help customers with questions, and resolve concerns over the phone with trained support.

Paid training is provided, with opportunities to grow and develop your career. Must have a high school diploma and 1+ year of customer service experience, plus strong verbal and written communication skills.

Qualificações

• High school diploma or equivalent.
• 1+ year experience in customer service or call center positions.
• Strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office products.
• Ability to work on multiple screens.
• Nice to Have Qualifications: 1+ year experience in mortgage servicing.
• Nice to Have Qualifications: Bilingual in English and Spanish.

Responsabilidades

• Handle a high volume of inbound and outbound calls
• Deliver friendly, professional and solution-focused service
• Resolve client requests via email
• Meet quality, service and performance goals

Conhecimentos

Verbal communication

Written communication

Customer service

Phone support

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

United Wholesale Mortgage in Pontiac, MI is hiring for a full-time customer service role. You will handle high volumes of inbound and outbound calls, help customers with questions, and resolve concerns over the phone with trained support.

Paid training is provided, with opportunities to grow and develop your career. Must have a high school diploma and 1+ year of customer service experience, plus strong verbal and written communication skills.