Entry-Level Client Service Rep – Call Center, Paid Training

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

96 hours of PTO during your first year

Paid holidays

Health, dental and vision insurance

401(k) with company match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Free 24/7 on-site gym

On-site basketball court

Free fruit, coffee and soft drinks

Free company sports leagues

Employee resource groups and community

Professional development opportunities

Clear growth paths to leadership

Job summary

United Wholesale Mortgage (UWM) is looking for an entry-level Call Center Representative to join our on-site team in Pontiac, MI. You will be the first point of contact for incoming calls, answer questions, solve problems and provide support to our clients.

No mortgage or office experience required; we provide paid training, ongoing support and opportunities to grow. Strong communication and organization help you succeed in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Deliver friendly, professional and solution-focused service.
• Resolve client requests via email.
• Answer client questions and resolve concerns efficiently.
• Research issues and identify the best path forward for clients.
• Accurately document conversations and updates in company systems.
• Navigate multiple systems and screens while speaking with clients.
• Collaborate with teammates and business partners to solve problems.
• Meet quality, service and performance goals.
• Continue learning through coaching, training and professional development opportunities.

Skills

Customer service

Phone professionalism

Verbal and written communication

Multitask across screens

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Multiple screens navigation

Job description

United Wholesale Mortgage (UWM) is looking for an entry-level Call Center Representative to join our on-site team in Pontiac, MI. You will be the first point of contact for incoming calls, answer questions, solve problems and provide support to our clients.

No mortgage or office experience required; we provide paid training, ongoing support and opportunities to grow. Strong communication and organization help you succeed in a fast-paced environment.