Entry-Level Member Services Associate

SECU; Waynesville (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

SECU is seeking motivated individuals for an Associate Member Services Representative role, an entry‑level position designed to build foundational knowledge of branch operations. You will greet members, respond to inquiries by phone and in person, perform routine transactions, manage cash boxes, and assist with account origination and maintenance under supervision.

You will learn security and control procedures, balance drawers, process deposits and wire transfers, and coordinate with other

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Strong communication and problem-solving skills.
• Aptitude for meeting people and building trust.
• Ability to follow policy and regulatory guidance.

Responsibilities

• Greet and assist members in person, by phone, and via digital channels.
• Process transactions and balance a cash drawer according to standards.
• Perform cash box management and account maintenance tasks.
• Assist with wire transfers and foreign currency handling.
• Maintain organized records and complete routine administrative duties.
• Learn CXone and financial product basics with supervision.

Skills

Cash handling

Customer service

Communication

Problem solving

Multi-tasking

Education

High school diploma or GED

Bachelor’s degree

CCUE Certification

NC-CTP program knowledge

Associates or AA degree

Tools

CXone

Job description

SECU is seeking motivated individuals for an Associate Member Services Representative role, an entry‑level position designed to build foundational knowledge of branch operations. You will greet members, respond to inquiries by phone and in person, perform routine transactions, manage cash boxes, and assist with account origination and maintenance under supervision.

You will learn security and control procedures, balance drawers, process deposits and wire transfers, and coordinate with other