Entry-Level Member Service Associate — Bilingual Support

Premier Credit Union; Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life and Disability insurance

Paid time off

Job summary

Premier Credit Union in Des Moines, IA is seeking a friendly, detail-oriented Member Service Representative to deliver a welcoming and efficient experience for every member who walks through our doors. No banking experience required; training will be provided.

As a frontline face of Premier Credit Union, you will process routine transactions, assist with inquiries, promote products, and support daily branch operations in a collaborative, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and accuracy.
• Friendly, professional communication.
• Willingness to learn and grow in a team.
• Bilingual English/Spanish preferred.

Responsibilities

• Process routine financial transactions such as deposits, withdrawals, payments, and account inquiries with accuracy and attention to detail.
• Greet members and respond to questions or concerns with professionalism and care.
• Maintain cash drawer accuracy and follow established procedures for balancing, security, and compliance.
• Educate members and promote credit union products and services. Refer members to the right team members or services when additional support is needed.
• Support daily branch operations and contribute to a smooth workflow.
• Collaborate with teammates to ensure consistent service and a positive, respectful team environment.
• Participate in training and development opportunities to grow your skills and career.
• Pitch in on other operational tasks as needed.
• Communicating with members using service channels including phones, live teller machines, email, text, and secure messaging.

Skills

Attention to detail

Customer service

Communication skills

Teamwork

Willingness to learn

Education

High school diploma

Job description

Premier Credit Union in Des Moines, IA is seeking a friendly, detail-oriented Member Service Representative to deliver a welcoming and efficient experience for every member who walks through our doors. No banking experience required; training will be provided.

As a frontline face of Premier Credit Union, you will process routine transactions, assist with inquiries, promote products, and support daily branch operations in a collaborative, team-oriented environment.