Entry-Level Mainframe Operations Specialist

Betanxt Inc; Town of Brookfield (WI); On-site; USD 52,000 - 74,000; Full time

Job summary

BetaNXT seeks an Infrastructure Support Associate to join our Brookfield, WI team. The role provides entry-level computer operations and infrastructure support in a large-scale mainframe environment, working under supervision.

You will help ensure reliable operations, assist with batch processing, and monitor system performance. Responsibilities include incident handling in REMEDY and ServiceNow, plus collaboration with infrastructure, application, and business teams to minimize disruptions and

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 0-2 years of relevant experience in technology infrastructure or IT support.
• Foundational knowledge of hardware, software, networking, file transfers, monitoring tools.
• Familiarity with IBM Mainframe z/OS operations, including JCL, IPLs, scheduling tools, TSO/SDSF/ISPF, IPLs, multi-LPAR environments, and HMCs.
• Ability to follow established procedures, document work accurately, communicate clearly, collaborate effectively, and escalation issues appropriately.

Responsibilities

• Monitor and execute batch processing, file transfers, IPLs, and daily checks across platforms.
• Support mainframe platform operations, including LPAR IPLs, job restarts, JCL overrides, and related processes.
• Assist with troubleshooting hardware, software, network, system, and application issues.
• Monitor system health and performance, complete routine checks, and report irregularities.
• Raise, manage, and document incidents in REMEDY and ServiceNow from start through resolution.
• Partner with teams to minimize service disruptions within SLA objectives.
• Respond promptly to system requests and escalate complex matters as needed.
• Initiate internal Technical Recovery Team calls as needed for service restoration.
• Generate status reports and maintain communication regarding activities and incidents.
• Follow procedures that support risk mitigation, security, and accurate documentation.

Skills

IBM Mainframe z/OS

IT support

Networking

Batch processing

Documentation

Education

Bachelor’s degree

Tools

REMEDY

ServiceNow

JCL

TSO/SDSF/ISPF

HMC

Job description

BetaNXT seeks an Infrastructure Support Associate to join our Brookfield, WI team. The role provides entry-level computer operations and infrastructure support in a large-scale mainframe environment, working under supervision.

You will help ensure reliable operations, assist with batch processing, and monitor system performance. Responsibilities include incident handling in REMEDY and ServiceNow, plus collaboration with infrastructure, application, and business teams to minimize disruptions and