Associate, Technology Infrastructure

BetaNXT; Town of Brookfield (WI); On-site; USD 52,000 - 64,000; Full time

Job summary

BetaNXT in Brookfield, Wisconsin seeks an Infrastructure Support Associate to join our operations team. The role provides entry-level computer operations and infrastructure support within our mainframe environment, working under direct supervision to ensure reliable batch processing and system availability.

You will monitor tasks, assist with troubleshooting, document incidents in REMEDY and ServiceNow, and cooperate with cross-functional teams to resolve issues within SLA objectives.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• 0-2 years of relevant experience in technology infrastructure or IT support.
• Foundational knowledge of hardware, software, networking, file transfers, and monitoring.
• Familiarity with IBM Mainframe z/OS operations and related tools (JCL, IPLs, TSO/SDSF/ISPF).

Responsibilities

• Monitor and execute batch processing, file transfers, IPLs, and daily checks across multiple platforms, operating systems, and applications.
• Support mainframe platform operations, including LPAR IPLs, job restarts, JCL overrides, and related operational processes.
• Assist with troubleshooting hardware, software, network, system, and application issues, including executing trace routes and other standard troubleshooting steps.
• Monitor system health and performance, complete routine checks, and report irregularities for further investigation.
• Raise, manage, and document incidents in REMEDY and ServiceNow from start through resolution.
• Partner with infrastructure, application, and business teams to advance issues, support timely resolution, and minimize service disruptions within SLA objectives.
• Respond to system requests in a timely and accurate manner, escalating more complex matters as needed.
• Initiate internal Technical Recovery Team calls as needed to support service restoration.
• Generate status reports and maintain clear communication regarding operational activities, incidents, and daily responsibilities.
• Follow established procedures that support risk mitigation, security, compliance, and accurate documentation of infrastructure processes, configurations, and troubleshooting guides.

Skills

Mainframe z/OS basics

IT infrastructure knowledge

Incident management

Troubleshooting skills

Education

Bachelor's degree or an equivalent combination of education and experience

Tools

REMEDY

ServiceNow

Job description

About BetaNXT

BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience.

About BetaNXT

BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience. BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses which, combined, provide end-to-end solutions across the investment lifecycle.

Overview Of The Infrastructure Support Associate

The Infrastructure Support Associate provides entry-level computer operations and technology infrastructure support within BetaNXT's large-scale, multi-sysplex, multi-platform, 24x7x365 mainframe environment. Working under direct supervision, this role assists with successful batch processing, mainframe platform execution, LPAR IPLs, file deliverables, system monitoring, routine maintenance, troubleshooting, deployments, and documentation. The associate follows established procedures, escalates issues appropriately, and partners with team members to help maintain reliable operations, minimize disruptions, and support high system and service availability for customers. This position has no direct reports and is based in Brookfield, Wisconsin, with scheduled hours of 8:00 a.m. to 4:00 p.m. CT, Sunday through Thursday.

Duties And Responsibilities Of The Infrastructure Support Associate

• Monitor and execute batch processing, file transfers, IPLs, and daily checks across multiple platforms, operating systems, and applications.
• Support mainframe platform operations, including LPAR IPLs, job restarts, JCL overrides, and related operational processes.
• Assist with troubleshooting hardware, software, network, system, and application issues, including executing trace routes and other standard troubleshooting steps.
• Monitor system health and performance, complete routine checks, and report irregularities for further investigation.
• Raise, manage, and document incidents in REMEDY and ServiceNow from start through resolution.
• Partner with infrastructure, application, and business teams to advance issues, support timely resolution, and minimize service disruptions within SLA objectives.
• Respond to system requests in a timely and accurate manner, escalating more complex matters as needed.
• Initiate internal Technical Recovery Team calls as needed to support service restoration.
• Generate status reports and maintain clear communication regarding operational activities, incidents, and daily responsibilities.
• Follow established procedures that support risk mitigation, security, compliance, and accurate documentation of infrastructure processes, configurations, and troubleshooting guides.

Skills And Experience Of The Infrastructure Support Associate

• Bachelor's degree or an equivalent combination of education and experience.
• 0-2 years of relevant experience in technology infrastructure, IT support, computer operations, or a related environment.
• Foundational knowledge of hardware, software, networking, file transfers, monitoring tools, and routine infrastructure support practices.
• Familiarity with IBM Mainframe z/OS operations, including JCL, job restarts, scheduling tools, TSO/SDSF/ISPF, IPLs, multi-LPAR environments, and HMCs.
• Ability to follow established procedures, document work accurately, communicate clearly, collaborate effectively, and escalation issues appropriately.