Entry-Level Lab Technician: Complaint Investigations (Alameda)

Experis; Alameda (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

Health Savings Account

Flexible Spending Accounts (Health)

MetLife benefits

401(k)

Job summary

Experis in Alameda, CA is seeking an Entry Level Lab Technician to join the Complaint Investigations Lab. The role supports complaint investigations and quality documentation workflows, with a focus on troubleshooting and hands-on lab testing using standard equipment.

This is a 6+ month contract with a 5:00 AM to 1:30 PM shift. The ideal candidate is a recent graduate with a bachelor’s degree, strong documentation habits, and the ability to follow SOPs and maintain accurate records.

Qualifications

• Recent college graduates with a bachelor’s degree are ideal for this entry level position.
• Proficient computer skills to navigate Internet programs used, plus basic Microsoft Office skills.
• Ability to read, write, and comprehend English.
• Good documentation skills and comfort with data entry of investigation results.
• Ability to follow written work instructions of SOPs and maintain consistent, repeatable work.
• Minimum education: HS Diploma or GED with technical experience; an Associates degree in Electrical Engineering or other Science may be considered.

Responsibilities

• Unpack boxes safely and sort returned products by product lines.
• Investigate returned products to resolve customer complaints related to blood glucose meters, strips & sensors.
• Document complaint investigations in the Complaint Handling System with clear, accurate records.
• Use troubleshooting and lab equipment (e.g., multi-meters, oscilloscopes, test fixtures, microscopes) to complete investigations.
• Perform routine maintenance on individual quality records and ensure testing equipment is within validity.

Skills

Attention to detail

Documentation skills

Troubleshooting

Lab testing procedures

Microsoft Office

English literacy

Education

Bachelor's degree

HS Diploma or GED

Electrical Engineering or related Science degree

Tools

Multimeters

Oscilloscopes

Test fixtures

Microscopes

Job description

Experis in Alameda, CA is seeking an Entry Level Lab Technician to join the Complaint Investigations Lab. The role supports complaint investigations and quality documentation workflows, with a focus on troubleshooting and hands-on lab testing using standard equipment.

This is a 6+ month contract with a 5:00 AM to 1:30 PM shift. The ideal candidate is a recent graduate with a bachelor’s degree, strong documentation habits, and the ability to follow SOPs and maintain accurate records.