Entry-Level IT Technician: Hands-On Training & Customer Support

Mako-Recruiting-LLC; Johnstown (Cambria County); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Job summary

OTS, Inc. in Johnstown, PA seeks an entry-level IT Technician to join on-site. The role centers on configuring new systems, assisting walk-in customers, and learning repair workflows. Training is extensive and benefits include health coverage and PTO as the business grows.

The position emphasizes problem solving, customer service, and independent work within a team. Training will cover Lenovo products and warranty processes while you develop technical skills.

Qualifications

• Associate degree in IT or related field preferred.
• Entry-level candidates encouraged to apply.
• Interest in computers, hardware, troubleshooting, and technology.
• Basic familiarity with computer hardware, operating systems, and system setup.
• Strong problem-solving and attention to detail.
• Good communication and customer service skills.

Responsibilities

• Configure and prepare new computer systems for customer use.
• Assist walk-in customers with service and repair needs.
• Diagnose basic computer issues and assist with troubleshooting and repairs as skills develop.
• Participate in training on Lenovo systems, products, and equipment to become qualified to perform warranty-related service work.
• Learn company procedures for equipment setup, service documentation, and repair processing.
• Provide professional, courteous customer service and contribute to a positive customer experience.
• Maintain an organized, clean, and professional work area.
• Perform other related technical duties as needed.

Skills

Problem solving

Communication skills

Dependable

Teamwork

Education

Associate degree in Information Technology

Job description

OTS, Inc. in Johnstown, PA seeks an entry-level IT Technician to join on-site. The role centers on configuring new systems, assisting walk-in customers, and learning repair workflows. Training is extensive and benefits include health coverage and PTO as the business grows.

The position emphasizes problem solving, customer service, and independent work within a team. Training will cover Lenovo products and warranty processes while you develop technical skills.