IT Technician

Mako-Recruiting-LLC; Johnstown (Cambria County); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Job summary

OTS, Inc. in Johnstown, PA seeks an entry-level IT Technician to join on-site. The role centers on configuring new systems, assisting walk-in customers, and learning repair workflows. Training is extensive and benefits include health coverage and PTO as the business grows.

The position emphasizes problem solving, customer service, and independent work within a team. Training will cover Lenovo products and warranty processes while you develop technical skills.

Qualifications

• Associate degree in IT or related field preferred.
• Entry-level candidates encouraged to apply.
• Interest in computers, hardware, troubleshooting, and technology.
• Basic familiarity with computer hardware, operating systems, and system setup.
• Strong problem-solving and attention to detail.
• Good communication and customer service skills.

Responsibilities

• Configure and prepare new computer systems for customer use.
• Assist walk-in customers with service and repair needs.
• Diagnose basic computer issues and assist with troubleshooting and repairs as skills develop.
• Participate in training on Lenovo systems, products, and equipment to become qualified to perform warranty-related service work.
• Learn company procedures for equipment setup, service documentation, and repair processing.
• Provide professional, courteous customer service and contribute to a positive customer experience.
• Maintain an organized, clean, and professional work area.
• Perform other related technical duties as needed.

Skills

Problem solving

Communication skills

Dependable

Teamwork

Education

Associate degree in Information Technology

Job description

IT Technician

OTS, Inc. | Johnstown, PA | On-Site

Starting Pay: $15.00–$17.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-Time | Hourly, Non-Exempt

About the Opportunity

Mako Recruiting LLC is partnering with OTS, Inc., an IT service and computer repair shop in Johnstown, PA, to find an enthusiastic and dependable Entry-Level IT Technician to join their team!

This is an excellent opportunity for someone looking to begin or grow a career in information technology. The ideal candidate enjoys working with computers, solving technical problems, and helping customers. You will receive hands‑on training to develop your technical skills, learn Lenovo systems and products, and become familiar with computer repair and warranty service processes.

Key Responsibilities

• Configure and prepare new computer systems for customer use.
• Assist walk‑in customers with computer service and repair needs.
• Diagnose basic computer issues and assist with troubleshooting and repairs as skills develop.
• Participate in training on Lenovo systems, products, and equipment to become qualified to perform warranty‑related service work.
• Learn company procedures for equipment setup, service documentation, and repair processing.
• Provide professional, courteous customer service and contribute to a positive customer experience.
• Maintain an organized, clean, and professional work area.
• Perform other related technical duties as needed.

Training and Development: This position includes an extensive training period. Answering incoming phone calls is not an initial responsibility and may be introduced later as training progresses and the employee becomes comfortable with the role.

Qualifications

• An associate degree in Information Technology, Computer Science, Computer Support, or a related field is preferred.
• Entry-level candidates and recent graduates are encouraged to apply.
• An interest in computers, hardware, troubleshooting, and technology is essential.
• Basic familiarity with computer hardware, operating systems, and system setup is beneficial.
• Strong problem‑solving skills and attention to detail.
• Good communication and customer service skills.
• Dependable, organized, and willing to learn.
• Ability to work independently while contributing to a team.

Compensation and Benefits

• • Starting pay of $15.00–$17.00 per hour, based on qualifications and experience.
  • Health insurance.
  • Paid time off (PTO).
  • Paid holidays.
  
  

Work Schedule

• • Monday through Friday, 8:00 AM–5:00 PM.
  • One-hour unpaid lunch break.
  • On‑site position in Johnstown, Pennsylvania.
  
  

Recruiting Partner

Mako Recruiting LLC