IT Technician

Mako Recruiting LLC; Johnstown (Cambria County); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Job summary

OTS, Inc. in Johnstown, PA is seeking an Entry-Level IT Technician to join the team. This on-site role offers hands-on training to develop technical skills, learn Lenovo systems, and perform warranty-related service work.

You will assist customers, diagnose basic issues, and support equipment setup in a friendly environment. Ideal candidates are entry-level or recent graduates with an interest in computers and problem-solving ability.

Qualifications

• An associate degree in Information Technology, Computer Science, Computer Support, or a related field is preferred.
• Entry-level candidates and recent graduates are encouraged to apply.
• An interest in computers, hardware, troubleshooting, and technology is essential.
• Strong problem-solving skills and attention to detail are required.
• Good communication and customer service skills are essential.

Responsibilities

• Configure and prepare new computer systems for customer use.
• Assist walk-in customers with computer service and repair needs.
• Diagnose basic computer issues and assist with troubleshooting and repairs as skills develop.
• Learn Lenovo systems, products, and equipment to perform warranty-related service work.
• Learn company procedures for equipment setup, service documentation, and repair processing.
• Provide professional, courteous customer service and contribute to a positive customer experience.
• Maintain an organized, clean, and professional work area.
• Perform other related technical duties as needed.

Skills

Troubleshooting basics

Customer service

Problem solving

Detail oriented

Independent worker

Communication

Education

Associate degree in IT/CS

Tools

Lenovo systems

Job description

IT Technician

OTS, Inc. | Johnstown, PA | On-Site

Starting Pay: $15.00–$17.00 per hour.

Schedule: Monday–Friday, 8:00 AM–5:00 PM. Employment Type: Full-Time | Hourly, Non-Exempt.

About the Opportunity

Mako Recruiting LLC is partnering with OTS, Inc., an IT service and computer repair shop in Johnstown, PA, to find an enthusiastic and dependable Entry-Level IT Technician to join their team!

This is an excellent opportunity for someone looking to begin or grow a career in information technology. The ideal candidate enjoys working with computers, solving technical problems, and helping customers. You will receive hands‑on training to develop your technical skills, learn Lenovo systems and products, and become familiar with computer repair and warranty service processes.

Key Responsibilities

• Configure and prepare new computer systems for customer use.
• Assist walk-in customers with computer service and repair needs.
• Diagnose basic computer issues and assist with troubleshooting and repairs as skills develop.
• Participate in training on Lenovo systems, products, and equipment to become qualified to perform warranty‑related service work.
• Learn company procedures for equipment setup, service documentation, and repair processing.
• Provide professional, courteous customer service and contribute to a positive customer experience.
• Maintain an organized, clean, and professional work area.
• Perform other related technical duties as needed.

Training and Development

This position includes an extensive training period. Answering incoming phone calls is not an initial responsibility and may be introduced later as training progresses and the employee becomes comfortable with the role.

Qualifications

• An associate degree in Information Technology, Computer Science, Computer Support, or a related field is preferred.
• Entry-level candidates and recent graduates are encouraged to apply.
• An interest in computers, hardware, troubleshooting, and technology is essential.
• Basic familiarity with computer hardware, operating systems, and system setup is beneficial.
• Strong problem-solving skills and attention to detail.
• Good communication and customer service skills.
• Dependable, organized, and willing to learn.
• Ability to work independently while contributing to a team.

Compensation and Benefits

• Starting pay of $15.00–$17.00 per hour, based on qualifications and experience.
• Health insurance.
• Paid time off (PTO).
• Paid holidays.

Work Schedule

• Monday through Friday, 8:00 AM–5:00 PM.
• One-hour unpaid lunch break.
• On-site position in Johnstown, Pennsylvania.