Entry Level Technician

Computer Networking Resources; Bloomingdale (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A technology support company located in Bloomingdale, Georgia, is seeking an entry-level IT support technician to assist with call intake and task coordination. The role includes answering support requests, organizing tasks, and tracking technician entries. Candidates should possess strong customer service skills and a basic understanding of hardware and networking. Reliable transportation and a valid driver's license are required. Opportunity for professional growth into technician installation and support.

Qualifications

• 0-2 years of experience in IT support or related field.
• Strong ability to explain technical concepts to non-technical users.
• Ability to lift up to 50 lbs.

Responsibilities

• Answer calls and document incoming support requests.
• Keep the task board organized and track time entries.
• Communicate logistics and updates with the team.

Skills

Customer service skills

Communication skills

Basic understanding of computer hardware

Networking knowledge

Troubleshooting methods

Job description

This position offers an unusually strong opportunity to learn IT across more than 150 contract clients in many different industries all over the US and internationally. This entry-level role (0-2 years of experience) begins with call intake and task coordination, with growth into technician installation and support.

Responsibilities

• Answer calls, document incoming support requests and help prioritize client concerns.
• Keep the task board organized and up to date.
• Track technician time entries and follow up on open tickets.
• Communicate logistics and updates with the team.
• Verify documentation is accurate and closed out properly.
• Perform daily vehicle inventory checks.

Preferred Qualifications and Skills

• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Basic understanding of computer hardware, networking (routers, switches, Wi-Fi), and troubleshooting methods.
• Ability to lift up to 50 lbs. and work in various environments (offices, server rooms, retail spaces, etc.).
• A valid driver's license and reliable transportation is required.
• Some weekend and overtime work may be required.