Entry-Level IT Technician: Client-Facing, Hands-On

Symphona; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Symphona in Savannah, GA is seeking an entry-level IT Technician to join our Marietta-based company’s team. The role focuses on daily patch checks, monitoring with RMM/PSA tools, and assisting Level II/III staff.

You will work in a customer-facing, team-oriented environment, gaining hands-on experience with Windows devices, backups, and security monitoring. A strong communicator with organizational skills is ideal.

Qualifications

• Excellent communication and organizational skills.
• Able to work in a customer-facing, team-based environment.
• Entry level; prior IT experience not required.
• Based in Savannah, GA office.

Responsibilities

• Daily patch checks for Windows devices across clients.
• Utilize RMM and PSA products to monitor clients’ PCs and servers.
• Patch remediation and escalation.
• Report patch status to clients.
• Monitor antivirus and malware using multi-tenant dashboard.
• Report antivirus and malware status to clients.
• Support daily backup status and QA.
• Generate daily backup reports for clients.
• Perform file recovery testing and reporting for clients.
• Assist Level II/III technicians with onsite desktop refreshes.
• Handle computer equipment delivery and staging.

Skills

Communication

Organizational Skills

Customer facing

Team-based

Windows OS

Education

Currently enrolled in IT classes

Tools

RMM tools

PSA tools

Job description

Symphona in Savannah, GA is seeking an entry-level IT Technician to join our Marietta-based company’s team. The role focuses on daily patch checks, monitoring with RMM/PSA tools, and assisting Level II/III staff.

You will work in a customer-facing, team-oriented environment, gaining hands-on experience with Windows devices, backups, and security monitoring. A strong communicator with organizational skills is ideal.