Client-Facing IT Technician (Level 1–2) — Growth MSP

6AM City, LLC; Georgia; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Matching retirement

Job summary

Intelligent Networks, Inc. is seeking a Level 1–2 Technician to support SMB clients across the Gainesville-Athens-Gwinnett corridor from Banks County, GA. This client-facing role emphasizes ownership, clear communication, and proactive problem solving in areas from Microsoft 365 to network troubleshooting.

Join a small team that values doing things right, offers growth into security engineering and AI strategy, and provides 100% employer-paid health insurance and a retirement match.

Qualifications

• Experience supporting Microsoft 365 and endpoint management.
• Proficiency with PowerShell scripting and basic automation.
• Familiarity with Active Directory and hybrid environments.

Responsibilities

• Provide Tier 1–2 technical support for SMB clients.
• Troubleshoot Microsoft 365, email security, AD, and networking.
• Document actions and communicate clearly with clients.

Skills

Microsoft 365

PowerShell

Endpoint Management

Email Security

Active Directory

Networking

Automation

Customer-facing

Tools

Power Automate

Intune

Graph API awareness

Job description

Intelligent Networks, Inc. is seeking a Level 1–2 Technician to support SMB clients across the Gainesville-Athens-Gwinnett corridor from Banks County, GA. This client-facing role emphasizes ownership, clear communication, and proactive problem solving in areas from Microsoft 365 to network troubleshooting.

Join a small team that values doing things right, offers growth into security engineering and AI strategy, and provides 100% employer-paid health insurance and a retirement match.