IT Support II: Second-Line Tech & Systems Admin

Transitions Group; Savannah (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

Life insurance

401k match

Flexible PTO

Paid certifications

Job summary

COURSER is a partnership platform seeking an IT Support Services II-Help Desk in Savannah. You will provide second‑tier support for hardware, software, and network issues while assisting in system administration across servers, workstations, and cloud environments.

You will diagnose complex problems across Windows, macOS, Linux, and mobile devices and mentor junior staff. The role emphasizes documentation, proactive monitoring, and participation in IT projects to improve services.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3–5 years of experience in IT support or system administration, preferably in a corporate environment.
• Strong knowledge of operating systems (Windows Server, Linux, macOS) and enterprise applications.
• Experience with networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with helpdesk/ticketing systems (ServiceNow, JIRA, Zendesk).
• Excellent problem-solving and communication skills for non-technical users.
• Strong mentorship and ability to train junior staff.

Responsibilities

• Advanced Technical Support: Provide second-tier support for hardware, software, and network issues.
• System Administration: Assist in administration of IT systems, servers, workstations, and cloud environments.
• Troubleshooting: Diagnose and resolve complex issues across Windows/macOS/Linux/mobile devices.
• User Support: Respond to service requests with strong customer service.
• Documentation: Maintain documentation of IT processes, steps, and configurations.
• Mentorship: Train and mentor junior IT staff on best practices.
• IT Projects: Participate in deployments, upgrades, and network enhancements.
• Monitoring and Maintenance: Monitor systems for performance and security.
• User Account Management: Manage user accounts and access rights.
• Incident Reporting: Track incident trends and resolutions.

Skills

Advanced technical support

System administration

Troubleshooting

User support

Documentation

Mentorship

Communication

Education

Bachelor’s degree in CS/IT or related field

Tools

ConnectWise

ServiceNow/JIRA/Zendesk

AWS/Azure, VMware/Hyper-V

Job description

COURSER is a partnership platform seeking an IT Support Services II-Help Desk in Savannah. You will provide second‑tier support for hardware, software, and network issues while assisting in system administration across servers, workstations, and cloud environments.

You will diagnose complex problems across Windows, macOS, Linux, and mobile devices and mentor junior staff. The role emphasizes documentation, proactive monitoring, and participation in IT projects to improve services.