Junior Help Desk Technician — Path to Network Engineer

SMB IT Solutions; Smyrna (GA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Professional development assistance

Retirement plan

Vision insurance

Job summary

SMB IT Solutions in Smyrna, GA is looking for a Junior / Level 1 Help Desk Technician to provide excellent first level support to our clients. In this role, you will manage help desk tickets, ensure timely communication with clients, and handle basic troubleshooting remotely.

This full-time position offers a salary range of $45,000 to $50,000 and includes benefits such as health insurance and 401(k) matching. Ideal candidates will have a background in help desk support and a passion for delivering exceptional client experiences.

Qualifications

• 1 year of Help Desk experience required.
• Strong understanding of operating systems and network systems.
• Ability to communicate effectively with clients.

Responsibilities

• Handle first level support requests from clients.
• Use the Ticketing System to resolve help desk tickets.
• Communicate ticket status to clients.

Skills

Problem-solving

Communication skills

Understanding of support tools and techniques

Knowledge of IT applications and hardware

IT literate – Advanced user level

Education

4-year degree from an accredited institution

Tools

Ticketing system

RMM Tool

Microsoft 365 Platform

Job description

SMB IT Solutions in Smyrna, GA is looking for a Junior / Level 1 Help Desk Technician to provide excellent first level support to our clients. In this role, you will manage help desk tickets, ensure timely communication with clients, and handle basic troubleshooting remotely.

This full-time position offers a salary range of $45,000 to $50,000 and includes benefits such as health insurance and 401(k) matching. Ideal candidates will have a background in help desk support and a passion for delivering exceptional client experiences.