Level 1 Tech

Symphona; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Symphona in Savannah, GA is seeking an entry-level IT Technician to join our Marietta-based company’s team. The role focuses on daily patch checks, monitoring with RMM/PSA tools, and assisting Level II/III staff.

You will work in a customer-facing, team-oriented environment, gaining hands-on experience with Windows devices, backups, and security monitoring. A strong communicator with organizational skills is ideal.

Qualifications

• Excellent communication and organizational skills.
• Able to work in a customer-facing, team-based environment.
• Entry level; prior IT experience not required.
• Based in Savannah, GA office.

Responsibilities

• Daily patch checks for Windows devices across clients.
• Utilize RMM and PSA products to monitor clients’ PCs and servers.
• Patch remediation and escalation.
• Report patch status to clients.
• Monitor antivirus and malware using multi-tenant dashboard.
• Report antivirus and malware status to clients.
• Support daily backup status and QA.
• Generate daily backup reports for clients.
• Perform file recovery testing and reporting for clients.
• Assist Level II/III technicians with onsite desktop refreshes.
• Handle computer equipment delivery and staging.

Skills

Communication

Organizational Skills

Customer facing

Team-based

Windows OS

Education

Currently enrolled in IT classes

Tools

RMM tools

PSA tools

Job description

Our Marietta based IT company is seeking a self‑motivated entry Level I Technician possessing excellent communication and organizational skills. The applicant must be able to work in a customer‑facing, team‑based dynamic work environment and will be based in the Savannah, GA office. This position is a great opportunity for someone who is looking to enter the IT world or for someone who is currently enrolled in IT classes and wants to gain on the job experience. Some previous IT experience is valuable, but not required for the position.

Job Duties

• Daily patch checks for Windows devices across all clients
• Utilization of RMM and PSA product to monitor clients’ PC’s and servers
• Patch remediation and escalation.
• Patch status reporting for clients
• A/V and malware monitoring using multi‑tenant dashboard.
• A/V and malware status reporting for clients
• Backup status and quality assurance
• Daily backup reporting for clients
• File recovery tests and reporting for clients
• Assist Level II/III techs with onsite desktop refreshes.
• Computer equipment delivery and staging