Help Desk Technician 2 Technical Alignment Specialist

Syclone IT Solutions; Dawsonville (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Benefit Reimbursement

401(k)

401(k) matching

Opportunity for advancement

Paid time off

Training & development

Job summary

Syclone IT Solutions, a Georgia-based MSP in Dawsonville, seeks a Help Desk Technician 2 / Technical Alignment Specialist. You will own client relationships, handle Level 1–2 tickets, and lead onboarding/offboarding with a path toward leadership roles.

Responsibilities include reviews of backups, cybersecurity controls, and endpoint compliance, plus local travel for hands-on support.

Qualifications

• 3–5 years of IT support experience.
• Strong troubleshooting across M365, Windows Server, AD/Entra ID, and networking.
• Ability to manage tickets from intake to resolution with ownership.

Responsibilities

• Troubleshoot hardware, software, network, and cloud issues; resolve Level 1 and 2 tickets.
• Lead client technical alignment reviews and onboarding/offboarding lifecycles.
• Support travel to client sites for onsite work and assessments.
• Maintain proactive communication and build trusted client relationships.

Skills

Microsoft 365

Windows Server

Active Directory/Entra ID

Networking

Troubleshooting

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

ITIL

HDI

Job description

Benefits:

Health Benefit Reimbursement

401(k)

401(k) matching

Opportunity for advancement

Paid time off

Training & development

Help Desk Technician 2 / Technical Alignment Specialist Dawsonville, GA | Full-Time, Exempt

At Syclone, we believe great IT support starts with people who take ownership — not just of tickets, but of outcomes. As a Help Desk Technician 2 / Technical Alignment Specialist, you won't just close tickets; you'll be trusted to own client relationships, spot risks before they become problems, and help build the technology standards our clients depend on. We're looking for someone who wants more than a job — someone driven to grow their technical career, take real ownership of their work, and be part of a team building something meaningful at a growing Georgia-based MSP.

This role is a real step in a defined career path — not a dead end. You'll take on greater ownership than a typical Tier 2 role: leading client technical alignment reviews, working directly with our vCIO, and managing the full lifecycle of onboarding, offboarding, and service coordination. From here, driven team members have a clear track toward roles like Help Desk Team Lead or Help Desk Manager, or can specialize deeper into security, cloud, or technical alignment work as Syclone continues to grow.

What you’ll do:

Troubleshoot hardware, software, network, and cloud issues, resolving Level 1 and Level 2 tickets from start to finish

Perform client technical alignment reviews, covering backups, cybersecurity controls, and endpoint compliance

Manage onboarding/offboarding, equipment deployment, and Microsoft 365 provisioning

Regularly travel locally to client sites for onsite support, hardware installs, and technology assessments — this is a hands‑on role, not a desk‑only position

Communicate proactively and build trusted, lasting client relationships

A few practical details:

Standard schedule is Monday–Friday, 8 AM–5 PM, with occasional flexibility needed for early mornings, evenings, or weekends based on client needs

This role includes hands‑on fieldwork — comfort with lifting equipment (up to 50 lbs), climbing ladders, and working in varied environments (including outdoors) is required

What you bring:

3–5 years of IT support experience

Strong troubleshooting skills across Microsoft 365, Windows Server, Active Directory/Entra ID, and networking

Sound judgment and the ability to independently manage work from intake through resolution

Certifications (CompTIA A+/Network+/Security+, ITIL, HDI) are a plus — Syclone covers exam costs as you grow

About Syclone Syclone is a Georgia-based IT Managed Service Provider built on a simple idea: technology should never get in the way of the work our clients do. We combine an AI-first approach with real, face-to-face relationships — because the best support still comes from people who know their clients and take pride in getting it right. We're a small, tight-knit team based in Dawsonville, and we're growing. Every person we hire shapes how we work and who we become next. If you're looking for a place where your work is seen, your growth is invested in, and you're never just a number, we'd like to meet you.