Level 1-2 Technician (Client-Facing - On-Site)

6AM City, LLC; Georgia; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Matching retirement

Job summary

Intelligent Networks, Inc. is seeking a Level 1–2 Technician to support SMB clients across the Gainesville-Athens-Gwinnett corridor from Banks County, GA. This client-facing role emphasizes ownership, clear communication, and proactive problem solving in areas from Microsoft 365 to network troubleshooting.

Join a small team that values doing things right, offers growth into security engineering and AI strategy, and provides 100% employer-paid health insurance and a retirement match.

Qualifications

• Experience supporting Microsoft 365 and endpoint management.
• Proficiency with PowerShell scripting and basic automation.
• Familiarity with Active Directory and hybrid environments.

Responsibilities

• Provide Tier 1–2 technical support for SMB clients.
• Troubleshoot Microsoft 365, email security, AD, and networking.
• Document actions and communicate clearly with clients.

Skills

Microsoft 365

PowerShell

Endpoint Management

Email Security

Active Directory

Networking

Automation

Customer-facing

Tools

Power Automate

Intune

Graph API awareness

Job description

Job Description

Level 1–2 Technician | Client-Facing

Intelligent Networks, Inc. - BanksCounty, GA · Full-Time

Location:

Banks County, GA (between Gainesville, Athens & Gwinnett)

Schedule:

M–F, 8am–5pm | Occasional after-hours as needed (no on-call rotation)

Salary:

$40,000–$60,000 depending on experience & level

Benefits:

100% employer-paid health insurance | Matching retirement

About Us

At Intelligent Networks, Inc., we’re a security-first MSP serving SMBs across Northeast Georgia with enterprise-grade cybersecurity and forward-thinking AI strategy consulting. We’re a tight-knit team of four — with employees averaging nearly a decade of tenure — and we take pride in doing the work right, building lasting client relationships, and growing together. We’re not a revolving-door shop. When the right person joins us, they tend to stay.

The Role

We’re looking for a Level 1–2 Technician who brings real skills, real initiative, and real client-facing presence. You’ll support a diverse base of SMB clients across everything from Microsoft 365 to network troubleshooting. This is not a ticket-queue seat-warmer role. We need someone who digs in, owns problems, communicates clearly, and takes initiative without being asked.

Our office is centrally located to serve clients throughout the Gainesville, Athens, and Gwinnett corridor, with occasional on-site visits. You’ll work closely with a small, experienced team that values doing things right over doing things fast.

This is a growth role.

We’re actively building out positions in security engineering and AI strategy consulting and want to develop those roles from within. If you’re genuinely hungry to grow into more responsibility and help shape how a modern MSP operates, this is where that path starts.

What You’ll Do

Responsibilities will vary based on experience and level (Tier 1 or 2)

Microsoft 365 & Endpoint Management

• Password resets, license changes, Teams/Outlook support (L1)
• PowerShell scripting, mail flow troubleshooting, retention/MFA issues (L2)
• Conditional Access policy configuration, Intune deployments (L2+)

Email Security & Filtering

• Configure and manage email filtering/security platforms
• Manage quarantine, allow/block lists, anti-phishing and anti-spoofing policies
• Review mail flow rules, transport rules, and email routing configurations
• Understand and troubleshoot SPF, DKIM, and DMARC records and alignment issues
• Identify and respond to email-based security incidents; escape appropriately

Active Directory & Windows Server

• User creation, password policies, group membership updates
• Basic GPO review, logon issue resolution, understanding of hybrid environments
• Familiarity with on-prem and hybrid AD/Entra ID environments

Networking & Firewalls

• Identify/reboot WAPs and switches, check port/link status (L1)
• VLAN configuration, DHCP/DNS issues, wireless configuration changes (L2)
• VPN setup, NAT/port forwarding, firewall log review and escalation (L2)

Automation & Scripting

• Build and maintain basic Power Automate flows to streamline client and internal workflows
• Write and use PowerShell scripts for repetitive administrative tasks (user provisioning, reporting, policy checks)
• Identify manual processes that can be automated and proactively propose solutions
• Familiarity with Microsoft 365 automation tools (Graph API awareness a plus)

VoIP Support

• Basic call flow understanding, handset resets
• Identify and elevate SIP issues to the appropriate vendor or tier

Line of Business Applications

• Install/update common apps (QuickBooks, Adobe, AutoCAD)
• Troubleshoot integration issues, slowness, and user-side errors
• Know when to elevate to vendors vs. resolve in-house

Security & Tools

• Recognize and elevate endpoint alerts (EDR/AV)
• Understand phishing tactics, MFA lockouts, and secure credential handling
• Work comfortably within PSA, RMM, and documentation tools (e.g., IT Glue, Con