Level 2 IT Support Technician – Windows, 365 & Cloud

IAG Business Technology; Texas; On-site; USD 50,000 - 75,000; Full time

Job summary

IAG Business Technology seeks a Level 2 IT Support Technician to join our managed services team in the Houston area. You will own issues involving Microsoft 365, Windows workstations, servers, networks, and security tools while collaborating with technicians and engaging directly with clients.

The role emphasizes troubleshooting, clear communication with both technical and nontechnical users, and precise documentation. Some after-hours work and onsite visits are expected.

Qualifications

• Three+ years of professional IT support experience in a business environment.
• Hands-on experience troubleshooting Windows workstations, servers, networks, and Microsoft 365.
• Working knowledge of Active Directory, Group Policy, DNS, DHCP, file permissions, and Windows event logs.
• Ability to independently investigate technical problems and carry them through resolution.
• Understanding of networking concepts: TCP/IP, subnets, VLANs, VPNs, firewalls, switches, wireless networks.
• Strong verbal and written communication skills.
• Professional and patient when assisting clients.
• Ability to manage multiple tickets with accurate documentation.
• Valid driver’s license and local travel to client sites.

Responsibilities

• Troubleshoot and resolve Level 2 support requests involving Windows workstations, servers, networks, Microsoft 365, and business applications.
• Support Windows 10 and Windows 11 in business environments.
• Administer Microsoft 365 services: Exchange Online, user accounts, licensing, permissions, MFA.
• Support Microsoft Entra ID, Intune, and AD environments.
• Maintain Windows Server environments: AD, Group Policy, DNS, DHCP, file shares, permissions, event logs.
• Diagnose connectivity problems: LANs, wireless, VPNs, firewalls, switches, DNS, internet services.
• Perform new-user setup, employee offboarding, deployments, software installs, workstation replacements.
• Assist with server, cloud, Microsoft 365, security, backup, and infrastructure projects.
• Monitor and respond to alerts from remote monitoring, backup, endpoint-security, and management systems.
• Communicate clearly with clients during troubleshooting; create service-ticket notes and documentation.
• Occasional onsite service at Houston-area client locations; participate in after-hours maintenance and migrations.

Skills

Windows troubleshooting

M365 Administration

Active Directory & Group Policy

Networking basics

Communication skills

Tools

ConnectWise Automate

ConnectWise ScreenConnect

RMM/PSA platforms

Azure/Intune

Exchange Online

Job description

IAG Business Technology seeks a Level 2 IT Support Technician to join our managed services team in the Houston area. You will own issues involving Microsoft 365, Windows workstations, servers, networks, and security tools while collaborating with technicians and engaging directly with clients.

The role emphasizes troubleshooting, clear communication with both technical and nontechnical users, and precise documentation. Some after-hours work and onsite visits are expected.