Entry-Level IT Support Technician (Service Desk)

Oneida ESC Group; Fort Meade (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

15 Days of Paid Time Off

401(k) Retirement Plan with Company Match

Medical, Dental, and Eye Insurance

Job summary

Oneida ESC Group is seeking an Associate Service Desk Technician to provide entry-level technical support at Fort Meade, Maryland. This role involves assisting users with software and hardware issues, performing installations, and maintaining desktop systems.

The ideal candidate will support various technical challenges and work under senior technical staff, gaining valuable experience in a professional environment. Qualified individuals are encouraged to apply for this exciting opportunity.

Qualifications

• Experience providing customer service or technical support.
• Basic knowledge of computer hardware and software applications.
• Strong customer service and interpersonal skills.

Responsibilities

• Provide first-level technical support via various channels.
• Install and configure hardware and software.
• Document troubleshooting steps and resolutions.

Skills

Customer service experience

Technical support knowledge

Basic knowledge of operating systems

Troubleshooting skills

Strong communication skills

Organizational skills

Ability to learn new technologies

Education

Associate degree in IT or related field

Tools

Microsoft Windows

Microsoft Office

Job description

Oneida ESC Group is seeking an Associate Service Desk Technician to provide entry-level technical support at Fort Meade, Maryland. This role involves assisting users with software and hardware issues, performing installations, and maintaining desktop systems.

The ideal candidate will support various technical challenges and work under senior technical staff, gaining valuable experience in a professional environment. Qualified individuals are encouraged to apply for this exciting opportunity.