Associate Service Desk Technician (On-Site)

Oneida ESC Group; Fort Meade (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

15 Days of Paid Time Off

401(k) Retirement Plan with Company Match

Medical, Dental, and Eye Insurance

Job summary

Oneida ESC Group is seeking an Associate Service Desk Technician to provide entry-level technical support at Fort Meade, Maryland. This role involves assisting users with software and hardware issues, performing installations, and maintaining desktop systems.

The ideal candidate will support various technical challenges and work under senior technical staff, gaining valuable experience in a professional environment. Qualified individuals are encouraged to apply for this exciting opportunity.

Qualifications

• Experience providing customer service or technical support.
• Basic knowledge of computer hardware and software applications.
• Strong customer service and interpersonal skills.

Responsibilities

• Provide first-level technical support via various channels.
• Install and configure hardware and software.
• Document troubleshooting steps and resolutions.

Skills

Customer service experience

Technical support knowledge

Basic knowledge of operating systems

Troubleshooting skills

Strong communication skills

Organizational skills

Ability to learn new technologies

Education

Associate degree in IT or related field

Tools

Microsoft Windows

Microsoft Office

Job description

Description

Oneida Professional Services is seeking an Associate Service Desk Technician to support the Defense Information School (DINFOS) Technology & Logistics Support Services contract at Fort Meade, Maryland. This position provides entry-level technical support for end users, desktop systems, software applications, and peripheral devices supporting DINFOS academic and administrative operations.

Working under the guidance of senior technical staff, the Associate Service Desk Technician will assist users with technical issues, support equipment installations and upgrades, and help maintain a reliable and responsive technology environment. This role offers an excellent opportunity for individuals seeking to develop and expand their information technology support experience in a professional and mission-focused setting.

*This position is contingent on the award of a federal contract

Key Responsibilities

• Provide first-level technical support to users via phone, email, remote access tools, and on-site field support.
• Assist users with hardware, software, operating system, printer, and peripheral device issues.
• Install, configure, upgrade, and maintain desktop computers, laptops, printers, scanners, and related equipment.
• Troubleshoot common technical problems and elevate complex issues to senior technical personnel when appropriate.
• Create, update, and maintain incident and service request records within the automated ticketing system.
• Document troubleshooting steps, resolutions, and customer interactions in accordance with established procedures.
• Assist with workstation deployments, equipment replacements, software installations, and technology refresh efforts.
• Perform minor network cabling installations, modifications, and connectivity troubleshooting as required.
• Support hardware inventory management, asset tracking, and property accountability activities.
• Maintain a high level of customer service and professionalism when interacting with users.
• Follow established operational, security, and service management procedures.

Requirements

Required Qualifications

• Experience providing customer service, technical support, or desktop support in a professional environment.
• Basic knowledge of desktop and laptop computer hardware, operating systems, software applications, and peripheral devices.
• Familiarity with Microsoft Windows operating systems and Microsoft Office applications.
• Ability to troubleshoot and resolve common end-user technical issues.
• Experience using or learning ticketing and service management systems.
• Strong customer service, communication, and interpersonal skills.
• Ability to follow technical procedures and work effectively as part of a team.
• Strong organizational skills and attention to detail.
• Ability to learn new technologies and adapt to changing technical requirements.

Preferred Qualifications

• Associate degree or technical training in Information Technology, Computer Science, or a related field.
• Experience supporting users in educational, military, government, or enterprise environments.
• CompTIA A+ certification or progress toward obtaining industry-recognized technical certifications.
• Familiarity with Microsoft 365, Active Directory, endpoint support tools, or remote assistance technologies.
• Experience with hardware deployments, software installations, and inventory management processes.
• Knowledge of basic networking concepts and structured cabling practices.

Benefits (FEDERAL)

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits

About Us

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

• Oneida ESC Group (OESC)
• Oneida Professional Services (OPS)
• Oneida Total Integrated Enterprises (OTIE)
• Mission Support Services (MS2)
• Sustainment & Restoration Services (SRS)
• Oneida Engineering Solutions (OES)
• General Mechanical Corporation (GMC)
• LG2 Environmental Solutions (LG2)
• Oneida Environmental (OE)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.

Equal Employment Opportunity

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic