Tier 1 IT Help Desk | TS/SCI Clearance | Fort Meade

CACI International Inc; Fort Meade (MD); On-site; USD 63,300 - 129,700; Full time

Benefits offered by this job

Flexible time off

Robust learning resources

Competitive compensation

Job summary

A leading IT services company seeks a Tier 1 Help Desk Specialist in Fort Meade, MD. This entry-level position focuses on assisting users with government databases and software issues. Candidates should have strong problem-solving skills, a high school diploma, and be US citizens with the ability to obtain security clearance. This role involves providing support via ticket resolution and excellent customer service. The salary range is $63,300–$129,700 depending on experience and qualifications.

Qualifications

• Must be a US Citizen with the ability to obtain/maintain a security clearance.
• Experience in a fast-paced environment managing multiple priorities is necessary.

Responsibilities

• Provide first contact resolution for Help Desk calls and tickets regarding software issues.
• Document tickets with detailed communication until resolution.

Skills

Problem-solving skills

Analytical skills

Customer service abilities

Communication skills

Attention to detail

Education

HS Diploma

Tools

Windows

macOS

Linux

Job description

A leading IT services company seeks a Tier 1 Help Desk Specialist in Fort Meade, MD. This entry-level position focuses on assisting users with government databases and software issues. Candidates should have strong problem-solving skills, a high school diploma, and be US citizens with the ability to obtain security clearance. This role involves providing support via ticket resolution and excellent customer service. The salary range is $63,300–$129,700 depending on experience and qualifications.