Entry-Level IT Support Technician | EHR & Network Help

Ennoblecare; Town of Florida (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Short/Long Disability

401(k) with 3% match

Paid Time Off

Paid Holidays

Paid Sick Time

Referral Program

Payactiv pay-on-demand

Job summary

Ennoble Care, a home-based and facility IT support provider, is seeking a full-time IT Support Technician to deliver internal IT support across teams in Florida. Strong communication and familiarity with Microsoft tools are essential.

The role involves handling tickets, supporting EHR, networking, printers, and cybersecurity-related issues, with opportunities to document processes and contribute to IT operations. Competitive benefits accompany the salary range.

Qualifications

• 1+ year IT support experience preferred.
• Associate or Bachelor Degree in IT or related field preferred.
• Experience with Microsoft tools required.
• Strong written and verbal communication skills.

Responsibilities

• Respond to user tickets to provide general IT support through ticketing system, email, chat, phone, or video.
• Document request and resolution details within the ticketing system.
• Tier 1 requests include: support for third party tools, coordinating with vendor support as needed.
• Support for in-house EHR, coordinating with the development team as needed.
• Support for networking and printers, coordinating with vendors as applicable.
• Escalation for cybersecurity/endpoint issues.
• Troubleshooting equipment issues.
• Tools onboarding/offboarding.
• Assistance creating and maintaining IT documentation.

Skills

IT support experience

Microsoft tools

Cyber-security awareness

Written and verbal communication

Education

Associate or Bachelor Degree in IT

Tools

Ticketing system

EHR software

Microsoft Office

Job description

Ennoble Care, a home-based and facility IT support provider, is seeking a full-time IT Support Technician to deliver internal IT support across teams in Florida. Strong communication and familiarity with Microsoft tools are essential.

The role involves handling tickets, supporting EHR, networking, printers, and cybersecurity-related issues, with opportunities to document processes and contribute to IT operations. Competitive benefits accompany the salary range.