Entry-Level IT Support Specialist — Help Desk & EHR

Unison Health; Toledo, Northern (OH, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO starting at 16 days/year

Medical coverage

Dental and vision coverage

Retirement plan with employer contrib.

Job summary

Unison Health seeks an entry-level IT Support Specialist to assist with daily technology operations, troubleshoot issues, and maintain equipment. The role serves as the first point of contact for employee tech needs and supports onboarding, software installation, and EHR assistance.

You will work with IT leadership to ensure staff have reliable technology resources and opportunities to gain hands-on experience while contributing to a mission-driven organization serving children and families in

Qualifications

• Associate or bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Entry-level IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications preferred.
• Experience in IT support, help desk, customer service, or computer troubleshooting preferred but not required.
• Familiarity with Microsoft 365, Active Directory, or IT ticketing systems is a plus.

Responsibilities

• Provide Level 1 IT help desk support and respond to employee technology questions and requests.
• Troubleshoot basic computer, software, printer, network connectivity, and phone system issues.
• Assist with setting up, installing, and maintaining desktops, laptops, monitors, and other technology equipment.
• Support employee onboarding by preparing workstations and assisting with system access and account setup.
• Assist with Microsoft 365, Windows operating systems, email, and other organizational applications.
• Provide basic electronic health record (EHR) technical support and assist employees with system navigation and access.
• Monitor, document, and resolve IT support requests through the agency's ticketing system.
• Assist with password resets, user account updates, and basic system permissions.
• Maintain accurate inventory records and documentation of organizational technology equipment.
• Provide basic technology training and assistance to employees with varying levels of technical experience.
• Support routine software updates, equipment maintenance, and organizational IT security procedures.
• Assist with telehealth equipment, conference room technology, and communication systems.
• Collaborate with IT team members to troubleshoot issues, support technology projects, and improve employee technology experiences.
• Identify and elevate complex technical concerns to appropriate IT personnel.

Skills

Customer service

Communication

Troubleshooting

Onboarding

Team collaboration

Education

Associate or bachelor’s degree in IT/CS or related field

IT certifications (CompTIA A+, Network+, Microsoft)

Tools

Microsoft 365

Active Directory

IT ticketing system

Windows OS

Job description

Unison Health seeks an entry-level IT Support Specialist to assist with daily technology operations, troubleshoot issues, and maintain equipment. The role serves as the first point of contact for employee tech needs and supports onboarding, software installation, and EHR assistance.

You will work with IT leadership to ensure staff have reliable technology resources and opportunities to gain hands-on experience while contributing to a mission-driven organization serving children and families in