Entry-Level IT Support Specialist — Help Desk

Schomp Automotive Group; Farmington (NM); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401(k) with company match

Paid Time off

Disability insurance

Employee gym

Employee assistance program

Career development

Vehicle/service discounts

Job summary

Schomp Automotive Group in Farmington, UT is seeking a Helpdesk Technician to deliver first-line IT support to end-users by phone, email, or in-person, including onboarding new staff. You will log requests in our ticketing system and provide fast, friendly assistance.

Diagnose and resolve hardware, software, and network issues; guide users step-by-step; escalate when needed; and perform routine maintenance on IT systems and infrastructure. A valid driver's license is required for on-site work.

Qualifications

• High School Diploma or equivalent work experience.
• 0-2 years Helpdesk Technician experience preferred.
• Excellent communication and listening skills required.
• Research and troubleshooting skills.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.
• Prioritize, respond to and resolve IT-related issues promptly, ensuring high customer satisfaction. Log and track all support requests in the ticketing system.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through step-by-step solutions for technical issues.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Perform routine maintenance on IT systems and infrastructure.
• Install, configure, and update software and hardware as required.

Skills

Communication skills

Troubleshooting

Customer service

Listening skills

Education

High School Diploma or equivalent

Job description

Schomp Automotive Group in Farmington, UT is seeking a Helpdesk Technician to deliver first-line IT support to end-users by phone, email, or in-person, including onboarding new staff. You will log requests in our ticketing system and provide fast, friendly assistance.

Diagnose and resolve hardware, software, and network issues; guide users step-by-step; escalate when needed; and perform routine maintenance on IT systems and infrastructure. A valid driver's license is required for on-site work.