IT Help Desk Technician Level I

Mercedes-Benz of Farmington; Farmington (UT); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision and life保险

401(k) with company match

Paid time off

Job summary

Mercedes-Benz of Farmington is seeking an IT Help Desk Technician Level I to provide first-line support to end-users. You will respond to inquiries via phone, email or in-person, guide users through solutions, and document all requests in the ticketing system.

The role requires a high school diploma or equivalent, 0–2 years of helpdesk experience, strong communication skills, and the ability to diagnose basic hardware, software, and network issues. Valid driver’s license is required.

Qualifications

• High School Diploma or equivalent work experience.
• 0–2 years Helpdesk Technician experience preferred.
• Excellent communication and listening skills required.
• Research and troubleshooting skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.
• Prioritize, respond to and resolve IT-related issues promptly, ensuring high customer satisfaction.
• Log and track all support requests in the ticketing system.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through step-by-step solutions for technical issues.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Perform routine maintenance on IT systems and infrastructure.
• Install, configure, and update software and hardware as required.

Skills

Communication

Listening

Troubleshooting

Driver's license

Education

High School Diploma or equivalent

Tools

Ticketing system

Job description

IT Help Desk Technician Level I### IT Help Desk Technician Level IApply: Mercedes-Benz of Farmington: Full time: Posted 4 Days Ago: R-10003688**Job Description:****Location:** 555 N Bourne Cir, Farmington, UT 84025**Employment Type:**Full Time**Pay Range:**$22.00 - $27.00 per hour The job posting will be available until November 3rd, 2026. At Schomp, our Corporate positions provide valued support to our dealerships and customers. We are looking for top talent ready to join our forward-thinking, high volume, dynamic organization. We encourage our team members to be their best, we celebrate our success, and we strive to exceed customer expectations. If you are looking for an amazing team of hard working and fun individuals, apply now! **Why Schomp:*** Full suite of insurance - medical, dental, vision and life* Pet insurance, you read that right, insurance for your furry or not so furry friends* 401(k) with company match* Paid Time off - Vacation, sick and holidays* Short term and long term disability* Accident insurance* On site Gym/ Gym reimbursement* Employee Assistance program - counseling, financial and legal advice* Commitment to your career and professional development* The best part of automotive: Employees are eligible for discounts on vehicles, parts and service **Responsibilities:*** Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.* Prioritize, respond to and resolve IT-related issues promptly, ensuring high customer satisfaction. Log and track all support requests in the ticketing system.* Diagnose and troubleshoot hardware, software, and network problems.* Guide users through step-by-step solutions for technical issues.* Escalate unresolved issues to higher-level support teams or vendors as necessary.* Perform routine maintenance on IT systems and infrastructure.* Install, configure, and update software and hardware as required. **Requirements:*** High School Diploma or equivalent work experience.* 0-2 years Helpdesk Technician experience preferred.* Excellent communication and listening skills required.* Research and troubleshooting skills.* Must possess and maintain a valid driver license.* Must possess and maintain an acceptable Motor Vehicle Record (MVR).***Schomp Automotive Group is an Equal Opportunity Employer*** *The compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location, experience and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, region- specific benefits.*If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to [e-mail] or contact 720-800-6265.