IT Help Desk Specialist — Windows & Network Support

Commonpoint

New York (NY)

On-site

USD 52,000 - 78,000

Full time

7 days ago

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Benefits offered by this job

Health insurance

403(b) retirement savings

Pension plan

Paid time off

Professional development

Employee discounts

Access to fitness facilities

Job summary

Commonpoint is seeking an IT Support Specialist to deliver Level 1 and 2 helpdesk support across multiple agency sites in the NY Metro area. The role includes troubleshooting laptops, desktops, and network components, plus assisting with software and hardware issues.

A strong foundation in Windows environments and Google Workspace is required. Travel between locations (75%) is expected, with occasional after-hours support and collaboration with the IT team to document processes and drive

Qualifications

Associates or Bachelors degree preferred.
Experience with help desk support.
Experience with client-server setup and troubleshooting.
Experience troubleshooting and maintaining a LAN including wireless.
Strong knowledge of Windows desktops and servers in a networked environment.
Knowledge of MS Office and Google Workspace apps.

Responsibilities

Provide Level 1 and 2 Helpdesk support.
Troubleshoot, repair, and configure laptops, desktops, and core network components.
Assist users with issues related to software and hardware.
Respond to support tickets via FreshService and ensure timely responses.
Document troubleshooting steps and help improve processes.