Entry-Level IT Services Technician with Equity

xAI; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Vision and dental coverage

401(k) retirement plan

Short & long-term disability insurance

Life insurance

Equity

Job summary

A leading tech company located in New York is looking for an IT Services Technician (Level 1) to join their IT team. This role involves providing first-line technical support for hardware and software issues, along with troubleshooting and resolving basic IT problems. Candidates should have a high school diploma and a foundational understanding of IT systems, with strong communication and problem-solving skills. The compensation ranges from $90,000 to $110,000 annually, and the company offers equity as part of their benefits package.

Qualifications

• 0-2 years of experience in IT or a related field, entry-level candidates encouraged.
• Basic understanding of Windows and macOS, Microsoft Office, and common applications.
• Familiarity with troubleshooting hardware and basic networking concepts.

Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Troubleshoot and resolve basic IT issues including desktop and printer malfunctions.
• Assist users with software installations and account setups.

Skills

Strong communication skills

Problem-solving skills

Customer service skills

Education

High school diploma or equivalent

Associate's degree in IT, Computer Science, or related field preferred

Tools

ServiceNow

Jira

Zendesk

Job description

A leading tech company located in New York is looking for an IT Services Technician (Level 1) to join their IT team. This role involves providing first-line technical support for hardware and software issues, along with troubleshooting and resolving basic IT problems. Candidates should have a high school diploma and a foundational understanding of IT systems, with strong communication and problem-solving skills. The compensation ranges from $90,000 to $110,000 annually, and the company offers equity as part of their benefits package.