Onsite IT Help Desk Technician I | Windows & VPN

EagleView Technology Corp.; City of Rochester (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO & Sick Leave

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Health Savings Account

Life Insurance

Employee Assistance Program

Pet Insurance

Job summary

Eagleview Technologies seeks a Help Desk Technician I to support IT infrastructure in our Rochester, NY office. The role covers user support, software deployment, device imaging, and account management, with a strong emphasis on timely ticket resolution.

Qualified candidates have 2–3 years hands-on experience, a high school diploma, and the ability to work onsite 4–5 days per week. Compensation is hourly and based in Rochester, NY.

Qualifications

• Minimum 2-3 years of relevant hands-on experience.
• High School Diploma or equivalent.
• 4-5 days working from office is mandatory and emergency wfh options.
• Ability to work in a fast-paced enterprise environment.

Responsibilities

• Provide Windows OS and networking support.
• Configure multi-function devices in the office.
• Deploy software to end users.
• Create new user accounts and manage access.
• Image and distribute new hire equipment.
• Troubleshoot VPN and client network issues.
• Support conference room A/V equipment.
• Assist remote users via remote support tools.
• Adhere to helpdesk SLAs.
• Maintain distribution lists and monitor helpdesk line.

Skills

Windows OS

Networking basics

SLA adherence

Customer service

Remote support

Phone deployment

Education

High School Diploma

Tools

Active Directory

Office 365

Helpdesk ticketing

Job description

Eagleview Technologies seeks a Help Desk Technician I to support IT infrastructure in our Rochester, NY office. The role covers user support, software deployment, device imaging, and account management, with a strong emphasis on timely ticket resolution.

Qualified candidates have 2–3 years hands-on experience, a high school diploma, and the ability to work onsite 4–5 days per week. Compensation is hourly and based in Rochester, NY.