Onsite Banking IT Helpdesk Technician – Fairfax

FVCbank; Fairfax (VA); On-site; USD 50,000 - 60,000; Full time

Job summary

FVCbank is seeking an IT Helpdesk Technician based at the Fairfax Corporate Office to provide Tier 1 help desk support and troubleshoot issues with custom applications and systems. This in-person role requires going onsite to multiple locations and participating in after-hours rotations.

The ideal candidate has a high school diploma with 0–1 year in a help desk environment, strong communication skills, and experience with Microsoft OS, Microsoft 365, Active Directory, Citrix, and basic network

Qualifications

• High School Diploma or equivalent required.
• 0-1 year experience in a Help Desk environment.
• Experience with Microsoft OS administration and O365 administration.
• Experience troubleshooting Windows server management.
• Understanding of Active Directory, Citrix, virtual environments, Print Management; basic network troubleshooting.

Responsibilities

• Provide help desk support for all tier 1 level requests.
• Troubleshoot incidents regarding custom applications and system issues.
• Follow up with users on requests and tickets.
• Coordinate with technical support and 3rd party vendors.
• Travel to FVCbank locations for onsite support; participate in after-hours rotation.

Skills

Strong communication

Customer service

Multi-tasking

Organizational skills

Transportation to office

Education

High School Diploma

College degree in Computer Science/IT or related certifications

Tools

Microsoft OS administration

Microsoft O365 administration

Active Directory

Citrix

Virtual environments

Print Management

Group Policies

Job description

FVCbank is seeking an IT Helpdesk Technician based at the Fairfax Corporate Office to provide Tier 1 help desk support and troubleshoot issues with custom applications and systems. This in-person role requires going onsite to multiple locations and participating in after-hours rotations.

The ideal candidate has a high school diploma with 0–1 year in a help desk environment, strong communication skills, and experience with Microsoft OS, Microsoft 365, Active Directory, Citrix, and basic network