Senior IT Support Technician: Windows, AD & Networking

International Downtown Association; Fairfax (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Fairfax County Government is seeking an experienced IT support technician for the Workplace IT Service Desk, providing senior Tier II–III end-user support and administering Windows-based systems and Active Directory for the CAP division.

Under IT Support Manager guidance, you will troubleshoot PCs, software, mobile devices, printers, and network connectivity, while mentoring junior staff and contributing to service improvements for DPWES across multiple sites.

Qualifications

• Associate degree in computer science, electrical engineering, electronics, or related field.
• Three years of network/telecommunications experience, or a bachelor’s degree with one year of relevant experience.
• Experience with Windows and Office products in a service desk setting.

Responsibilities

• Build, test, and deploy Windows PCs, imaging, software packaging, and upgrades.
• Administer Active Directory using SCCM and Windows tools.
• Provide Service Desk support for application, PC, software, mobile device, printer, and connectivity issues with ServiceNow ticketing.
• Diagnose hardware/software problems and escalate when needed to ensure timely resolution.
• Develop subject matter expertise for the CAP division and lead implementations.
• Serve as CAP’s Information Security Coordinator and lead security training.
• Coordinate with Lead IT Support Technicians and vendors for server/app administration and releases.
• Act as IT liaison to the Department of Information Technology for incidents, upgrades and patches.
• Assist IT Support Manager in improving processes and maintaining asset controls.

Skills

Tier II–III support

Windows administration

Active Directory

ServiceNow

Technical leadership

Communication

Education

Associate degree in computer science or related field

Bachelor's degree in IT or related field

Tools

SCCM

PowerShell

Windows Server

Active Directory tooling

Job description

Fairfax County Government is seeking an experienced IT support technician for the Workplace IT Service Desk, providing senior Tier II–III end-user support and administering Windows-based systems and Active Directory for the CAP division.

Under IT Support Manager guidance, you will troubleshoot PCs, software, mobile devices, printers, and network connectivity, while mentoring junior staff and contributing to service improvements for DPWES across multiple sites.