Entry-Level IT Helpdesk Specialist - Level 1 Support

S.P. Richards Company; Atlanta (GA); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

S.P. Richards Company is hiring a Helpdesk Technician I to be the first point of contact for internal and external users needing technical assistance. You will handle Level 1 issues across desktops, laptops, printers, and software, while logging and tracking incidents in the ITSM system.

Based in Atlanta, this full-time role supports on-site and remote users with professional communication. On-call and occasional travel may be required as part of the IT support team.

Qualifikationen

• 1–3 years in technical support or help desk roles.
• Excellent verbal and written communication skills.
• Strong knowledge of desktop/mobile OS and business apps.
• Ability to log, troubleshoot, and resolve or escalate incidents in an ITSM system.
• Willingness to work at a computer for long periods and support across channels.

Aufgaben

• Serve as primary contact for technical support via phone, email, chat, and self-service tickets.
• Log incidents in the ticketing system and manage tickets to resolution.
• Diagnose and resolve Level 1 issues on desktops, laptops, printers, and software.
• Escalate complex issues to Level 2 with complete documentation.
• Assist with onboarding/offboarding and end-user security tasks.

Kenntnisse

Technical support

Communication

Troubleshooting

Remote support

Ausbildung

Associate degree or equivalent

Tools

Ticketing system

Remote support tools

Jobbeschreibung

S.P. Richards Company is hiring a Helpdesk Technician I to be the first point of contact for internal and external users needing technical assistance. You will handle Level 1 issues across desktops, laptops, printers, and software, while logging and tracking incidents in the ITSM system.

Based in Atlanta, this full-time role supports on-site and remote users with professional communication. On-call and occasional travel may be required as part of the IT support team.