Entry-Level IT Help Desk Technician (Onsite) - San Antonio

Bakerly-Barn-1; San Antonio (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Health insurance

Dental insurance

Vision insurance

401k with match

Paid time off

9 paid company holidays

Employee discounts

Job summary

Bakerly is hiring a Help Desk Technician (Level 1) in San Antonio, TX. This entry point to the IT department focuses on Level 1 helpdesk tickets, SafetyChain support, and Sage price list updates, with onsite work and a strong team-driven culture.

The role supports employees and plant staff, resolving basic hardware/software issues, performing password resets, and assisting with Microsoft 365 tasks while upholding Bakerly’s values of honesty, reliability, collaboration, positivity, and excellence.

Qualifications

• High school diploma or equivalent required; Associate's degree or IT coursework preferred.
• 0–2 years in help desk, technical support, or customer service role (internships included).
• Basic exposure to Windows 10/11 and Microsoft 365 preferred.
• Strong customer service and communication skills.
• Organized and detail-oriented, especially for data entry (price list updates).

Responsibilities

• Serve as the first point of contact for Level 1 helpdesk tickets, troubleshooting hardware and software issues.
• Unlock accounts and reset passwords in Active Directory.
• Update existing user accounts in the Microsoft 365 Admin Center (password resets, adding users to existing groups).
• Provide basic support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Escalate issues beyond Level 1 scope with clear documentation.
• Utilize the ticketing system (Freshdesk) to log, track, and complete IT support tasks.
• Fix errors on SafetyChain forms and publish approved forms live.
• Process and enter price list updates into Sage X3 accurately and on schedule.

Skills

Windows OS

Microsoft 365

Customer service

Data entry

Communication

Education

High school diploma

Associate's degree or IT coursework

Tools

Active Directory

Microsoft 365 Admin Center

Freshdesk

Job description

Bakerly is hiring a Help Desk Technician (Level 1) in San Antonio, TX. This entry point to the IT department focuses on Level 1 helpdesk tickets, SafetyChain support, and Sage price list updates, with onsite work and a strong team-driven culture.

The role supports employees and plant staff, resolving basic hardware/software issues, performing password resets, and assisting with Microsoft 365 tasks while upholding Bakerly’s values of honesty, reliability, collaboration, positivity, and excellence.