IT Helpdesk Pro (L1/L2) — Onsite in San Antonio

Norac Foods; San Antonio, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with match

Generous PTO

Holidays

Job summary

Bakerly is seeking an IT Administrator to provide frontline end-user support and help manage hardware, software, and accounts. You will handle L1/L2 tickets, manage user accounts in AD/Azure AD, and assist with device lifecycle, imaging, and software license renewals.

The role emphasizes strong customer service, collaboration with IT teams, and adherence to Bakerly’s values of honesty, reliability, collaboration, positivity, and excellence. Onsite opportunity in San Antonio, TX.

Qualifications

• Associate’s or Bachelor’s degree in IT or related field or equivalent work experience.
• 1–3 years of IT support or helpdesk experience.
• Certifications preferred: CompTIA A+, MTA, or MOS.

Responsibilities

• Create and manage user accounts via Active Directory and Azure AD.
• Handle Level 1 and Level 2 helpdesk tickets and troubleshoot hardware/software issues.
• Assist with device lifecycle management and asset tracking using an inventory system.

Skills

Customer service

Communication

Organized and detail-oriented

Education

Associate’s or Bachelor’s degree in IT or related field

Certifications: CompTIA A+ / MTA / MOS

Tools

Active Directory

Azure AD

Microsoft 365

Job description

Bakerly is seeking an IT Administrator to provide frontline end-user support and help manage hardware, software, and accounts. You will handle L1/L2 tickets, manage user accounts in AD/Azure AD, and assist with device lifecycle, imaging, and software license renewals.

The role emphasizes strong customer service, collaboration with IT teams, and adherence to Bakerly’s values of honesty, reliability, collaboration, positivity, and excellence. Onsite opportunity in San Antonio, TX.