Entry-Level IT Help Desk Technician (On-Site)

Edgewater Federal Solutions; Ballenger Creek (MD); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401K

Job summary

Edgewater Federal Solutions is seeking a Help Desk Support Technician I to join our Corporate IT team at the Frederick, Maryland headquarters. The role requires supporting Windows computers and software, with strong communication and a willingness to work on-site at the Frederick office.

Responsibilities include troubleshooting, software/hardware installation and deployment, and delivering excellent customer service for all IT requests.

Qualifications

• High school diploma or equivalent; further technical education is a plus.
• Experience with managing computer software and hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work a regular schedule at the Frederick corporate office.
• A team player with a customer-oriented approach.

Responsibilities

• Provide technical support for Windows operating systems and various software applications.
• Assist users with installation, configuration, and troubleshooting of hardware and software.
• Provision and deploy new hardware for users.
• Maintain a high level of customer service for all support requests.
• Take ownership of user problems and be proactive in addressing issues.

Skills

Troubleshooting

Communication

Customer service

Teamwork

Office environment

Education

High school diploma or equivalent

Technical education

Tools

Computer hardware

Software applications

Job description

Edgewater Federal Solutions is seeking a Help Desk Support Technician I to join our Corporate IT team at the Frederick, Maryland headquarters. The role requires supporting Windows computers and software, with strong communication and a willingness to work on-site at the Frederick office.

Responsibilities include troubleshooting, software/hardware installation and deployment, and delivering excellent customer service for all IT requests.