Help Desk Support Technician II

Socket.dev; Frederick (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability, Life Insurance, and AD&D

401K with employer matching

Tuition and Technical Training Reimb.

Exercise Reimbursement

Computer Reimbursement

Employee Assistance Program

Job summary

Edgewater Federal Solutions is seeking a Help Desk Support Technician II for our Corporate IT team at the Frederick, Maryland headquarters. The role requires at least one year of Windows support experience and solid communication skills for on-site work.

The position focuses on providing technical assistance, installing and configuring hardware/software, and coordinating tasks with junior staff. A full-time, on-site schedule at HQ is expected.

Qualifications

• Bachelor's degree preferred; 2–4 years of relevant experience accepted in lieu of degree.
• Experience with managing computer software and hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work a regular schedule at the Frederick, MD office.
• Team player with a customer-oriented approach.

Responsibilities

• Provide technical support for Windows operating systems and applications.
• Assist users with installation, configuration, and troubleshooting of hardware and software.
• Provision and deploy new hardware for users.
• Maintain a high level of customer service for all support requests.
• Take ownership of user problems and be proactive in resolving issues.
• Lead junior staff and coordinate tasking of projects or requirements.

Skills

Strong troubleshooting

Customer focus

Written & verbal communication

Team leadership

Education

Bachelor's degree in IT-related field

Job description

Overview

We are seeking a dedicated Help Desk Support Technician II to join our Corporate IT team at our corporate headquarters in Frederick, Maryland. The ideal candidate will have at least one year of experience in supporting Windows computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site at headquarters in Frederick, MD.

Responsibilities

• Provide technical support for Windows operating systems and various software applications.
• Assist users with installation, configuration, and troubleshooting of hardware and software.
• Provision and deploy new hardware for users.
• Maintain a high level of customer service for all support requests.
• Take ownership of user problems and be proactive when dealing with user issues.
• Ability to lead junior staff and coordinate tasking of projects or requirements.

Qualifications

• Bachelor's degree in IT-related area is preferred, in lieu of a degree 2-4 years relevant experience is required.
• Experience with managing computer software and computer hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work a regular schedule at the Frederick corporate office.
• A team player with a customer-oriented approach.

Compensation: $28.85 - 36.06/hr

Additional benefits include:

• Paid Time Off & Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability, Life Insurance, and AD&D
• Flexible Spending Accounts
• Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
• Tuition and Technical Training Reimbursement
• Exercise Reimbursement
• Computer Reimbursement
• Employee Assistance Program

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Possess the ability to fulfill any and all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies.
• The employee must occasionally lift and/or move up to fifteen (15) pounds.
• Fine hand manipulation (keyboarding).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May work prolonged or irregular hours.
• The noise level in the work environment is usually moderate.
• Exposure to general office conditions while conducting office duties.

Working at Edgewater Federal Solutions:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companies since 2018.

Edgewater Federal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law.