On-Site Help Desk Technician I — Windows Support (Frederick)

Socket.dev

Frederick (MD)

On-site

USD 35,000 - 40,000

Full time

4 days ago

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Benefits offered by this job

PTO & Holiday Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability & Life Insurance

Flexible Spending Accounts

401K & Roth IRA

Tuition Reimbursement

Exercise Reimbursement

Computer Reimbursement

Employee Assistance Program

Job summary

Edgewater Federal Solutions is seeking a Help Desk Support Technician I to join our Corporate IT team on-site at the Frederick, MD headquarters. The ideal candidate has at least one year of experience supporting Windows computers and software and strong written and verbal communication skills.

Responsibilities include providing technical support for Windows OS and applications, assisting with installation and configuration, deploying hardware, and maintaining a high level of customer service

Qualifications

High school diploma or equivalent; further technical education is a plus.
Experience with managing computer software and computer hardware
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work a regular schedule at the Frederick corporate office.
A team player with a customer-oriented approach.

Responsibilities

Provide technical support for Windows operating systems and various software applications.
Assist users with installation, configuration, and troubleshooting of hardware and software.
Provision and deploy new hardware for users.
Maintain a high level of customer service for all support requests.
Take ownership of user problems and be proactive when dealing with user issues.