Lead Help Desk Technician II - Windows Support

Socket.dev; Frederick (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability, Life Insurance, and AD&D

401K with employer matching

Tuition and Technical Training Reimb.

Exercise Reimbursement

Computer Reimbursement

Employee Assistance Program

Job summary

Edgewater Federal Solutions is seeking a Help Desk Support Technician II for our Corporate IT team at the Frederick, Maryland headquarters. The role requires at least one year of Windows support experience and solid communication skills for on-site work.

The position focuses on providing technical assistance, installing and configuring hardware/software, and coordinating tasks with junior staff. A full-time, on-site schedule at HQ is expected.

Qualifications

• Bachelor's degree preferred; 2–4 years of relevant experience accepted in lieu of degree.
• Experience with managing computer software and hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work a regular schedule at the Frederick, MD office.
• Team player with a customer-oriented approach.

Responsibilities

• Provide technical support for Windows operating systems and applications.
• Assist users with installation, configuration, and troubleshooting of hardware and software.
• Provision and deploy new hardware for users.
• Maintain a high level of customer service for all support requests.
• Take ownership of user problems and be proactive in resolving issues.
• Lead junior staff and coordinate tasking of projects or requirements.

Skills

Strong troubleshooting

Customer focus

Written & verbal communication

Team leadership

Education

Bachelor's degree in IT-related field

Job description

Edgewater Federal Solutions is seeking a Help Desk Support Technician II for our Corporate IT team at the Frederick, Maryland headquarters. The role requires at least one year of Windows support experience and solid communication skills for on-site work.

The position focuses on providing technical assistance, installing and configuring hardware/software, and coordinating tasks with junior staff. A full-time, on-site schedule at HQ is expected.