Entry-Level Help Desk Agent — Hybrid Tech Career

SolvIT, Inc.; Rochester Hills (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

Life Insurance

401(k)

Job summary

SolvIT, Inc. in Rochester Hills, Michigan is seeking a Help Desk Agent Level 1 to support customers with IT and automotive diagnostic inquiries. You will receive on‑the‑job training, document issues, and use a ticketing system to log interactions in a fast-paced environment.

The role requires a high school diploma, reliable attendance, and strong English communications. Some travel, flexible hours, and the potential for hybrid work are part of the benefits package.

Qualifications

• High School Diploma or equivalent required.
• Reliable, consistent attendance required.
• Comfortable with multiple computer systems and applications.
• Ability to document information in real time while assisting customers.
• Proficiency with Windows OS and MS Office Suite.

Responsibilities

• Answer inbound communications (phone, email, chat) from customers in a diagnostic/service environment.
• Create or update tickets with timely documentation.
• Identify and categorize issues for resolution or escalation.
• Use a ticketing system to document and summarize issues.
• Communicate clearly with customers and team members.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Adaptability

Attention to detail

English proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Windows OS

MS Office Suite

Ticketing system

Job description

SolvIT, Inc. in Rochester Hills, Michigan is seeking a Help Desk Agent Level 1 to support customers with IT and automotive diagnostic inquiries. You will receive on‑the‑job training, document issues, and use a ticketing system to log interactions in a fast-paced environment.

The role requires a high school diploma, reliable attendance, and strong English communications. Some travel, flexible hours, and the potential for hybrid work are part of the benefits package.