Entry-Level IT Help Desk Support Analyst

Talenthop; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

Accuserve is seeking an IT Help Desk Support Analyst I to provide frontline technical assistance across supported applications and systems. You will diagnose and resolve hardware, software, and user access issues, while contributing to ongoing IT service improvements and project work.

You will support staff, manage user accounts, document solutions, participate in after-hours on-call rotations, and collaborate with IT and other teams to deliver a reliable, user-friendly technology experience.

Qualifications

• Associate degree in computer science or related field or equivalent experience.
• Experience in technical support or help desk environments is preferred.
• Proficiency with Windows 10 and 11 operating systems and Office Suite.
• Knowledge of Active Directory, Group Policy and domain administration.

Responsibilities

• Provide responsive support and troubleshooting for company applications and systems.
• Identify root causes of technical issues and implement effective solutions.
• Act as a liaison between staff and the IT department for issue resolution.
• Document solutions to facilitate knowledge sharing.
• Participate in an on-call rotation to support after-hours needs.
• Manage user accounts and permissions across software platforms and Active Directory.
• Install and configure hardware and software, including imaging solutions.
• Research and implement software updates and improvements.
• Collaborate on application projects and recommend new technology purchases.
• Provide training and orientation to new staff and department members.
• Cross-train with related IT teams and perform additional duties as required.

Skills

Strong communication

Problem-solving

Multitasking

Team player

Education

Associate degree in computer science or related field

Tools

Windows 10/11

Microsoft Office Suite (Outlook, Exchange)

Active Directory

Group Policy

VPN / remote access

Terminal server support

LAN

Job description

Accuserve is seeking an IT Help Desk Support Analyst I to provide frontline technical assistance across supported applications and systems. You will diagnose and resolve hardware, software, and user access issues, while contributing to ongoing IT service improvements and project work.

You will support staff, manage user accounts, document solutions, participate in after-hours on-call rotations, and collaborate with IT and other teams to deliver a reliable, user-friendly technology experience.