IT Help Desk Support Analyst I

Talenthop; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

Accuserve is seeking an IT Help Desk Support Analyst I to provide frontline technical assistance across supported applications and systems. You will diagnose and resolve hardware, software, and user access issues, while contributing to ongoing IT service improvements and project work.

You will support staff, manage user accounts, document solutions, participate in after-hours on-call rotations, and collaborate with IT and other teams to deliver a reliable, user-friendly technology experience.

Qualifications

• Associate degree in computer science or related field or equivalent experience.
• Experience in technical support or help desk environments is preferred.
• Proficiency with Windows 10 and 11 operating systems and Office Suite.
• Knowledge of Active Directory, Group Policy and domain administration.

Responsibilities

• Provide responsive support and troubleshooting for company applications and systems.
• Identify root causes of technical issues and implement effective solutions.
• Act as a liaison between staff and the IT department for issue resolution.
• Document solutions to facilitate knowledge sharing.
• Participate in an on-call rotation to support after-hours needs.
• Manage user accounts and permissions across software platforms and Active Directory.
• Install and configure hardware and software, including imaging solutions.
• Research and implement software updates and improvements.
• Collaborate on application projects and recommend new technology purchases.
• Provide training and orientation to new staff and department members.
• Cross-train with related IT teams and perform additional duties as required.

Skills

Strong communication

Problem-solving

Multitasking

Team player

Education

Associate degree in computer science or related field

Tools

Windows 10/11

Microsoft Office Suite (Outlook, Exchange)

Active Directory

Group Policy

VPN / remote access

Terminal server support

LAN

Job description

Accuserve operates within the managed repair services industry, focusing on streamlining and humanizing the repair and claims experience for individuals facing urgent property restoration needs. The organization addresses the challenge of fragmented and impersonal service by providing an integrated community of claims and restoration experts committed to delivering a unified and compassionate support system.

About the Opportunity:

The IT HELP DESK SUPPORT ANALYST I role is designed to provide frontline technical assistance to staff across all supported applications and systems. This position is responsible for diagnosing and resolving hardware, software, and user access issues, contributing to application-related projects, and enhancing IT service processes. The role ensures smooth technology operations that support the organization’s broader mission.

Responsibilities:

• Provide responsive support and troubleshooting for company applications and systems.
• Identify root causes of technical issues and implement effective solutions.
• Act as a liaison between staff and the IT department for issue resolution.
• Document solutions to facilitate knowledge sharing.
• Participate in an on-call rotation to support after-hours needs.
• Manage user accounts and permissions across software platforms and Active Directory.
• Install and configure hardware and software, including maintaining imaging solutions.
• Research and implement software updates and improvements.
• Collaborate on application projects and recommend new technology purchases.
• Provide training and orientation to new staff and department members.
• Cross-train with related IT teams and perform additional duties as required.

Requirements:

• Associate degree in computer science or related field, or equivalent experience.
• Experience in technical support or help desk environments preferred.
• Proficiency with Windows 10 and 11 operating systems.
• Familiarity with Microsoft Office Suite, Exchange, Outlook, and administration tools.
• Knowledge of Active Directory, Group Policy, domain administration, and user maintenance.
• Ability to configure PCs, laptops, tablets, printers, scanners, and mobile devices.
• Understanding of VPN, remote access, terminal server support, and LAN.
• Strong problem-solving, communication, and multitasking skills.
• Availability for on-call support and reliable internet connection for remote work.

Pay Range and Compensation Package:

The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Equal Opportunity Statement:

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.