Entry-Level Guest Experience Coordinator

Oklahoma City Thunder; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401k with matching

Paid downtown parking

Job summary

The Oklahoma City Thunder is seeking an organized entry-level Guest Experience Assistant to support customer service and administrative tasks at the Business Office in Oklahoma City, OK. You will answer calls, greet guests, assist visitors, and help keep daily operations running smoothly.

Ideal candidates have at least one year of reception or admin support, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Minimum one year of reception or administrative support.
• Strong guest service and professional phone communication.
• Proficiency in Microsoft Office apps (Outlook, Word, Excel).
• Ability to take notes and use a keyboard efficiently.
• Attention to detail and ability to complete work accurately and on time.
• Strong verbal and written communication skills.
• Ability to build effective working relationships, listen actively, collaborate, and contribute to team discussions.
• Bi-lingual English and Spanish is a plus.

Responsibilities

• Answer incoming phone calls, greet office Guests, respond to inquiries with accurate information, and direct callers and visitors to the appropriate individuals.
• Manage and respond to incoming messages through live chat and Fan Assist, during regular office hours and on Thunder game nights.
• Welcome approved vendors, manage deliveries, and direct vendors and deliveries to the appropriate office locations.
• Respond to fan pack requests and coordinate their distribution.
• Provide administrative and logistical support to the Guest Experience department.
• Support Thunder staff with general office needs and inquiries.
• Assist visitors with picking up tickets and other items left for them by Thunder employees.
• Manage incoming and outgoing mail and packages.
• Work occasional Thunder game nights as scheduled.
• Maintain, organize, and restock lobby common areas.
• Update the Thunder voicemail as needed.
• Provide break coverage at the ground-floor lobby security desk.
• Perform other duties as assigned.

Skills

Reception

Administrative support

Microsoft Office

Bilingual English/Spanish

Note-taking

Tools

Fan Assist

Job description

The Oklahoma City Thunder is seeking an organized entry-level Guest Experience Assistant to support customer service and administrative tasks at the Business Office in Oklahoma City, OK. You will answer calls, greet guests, assist visitors, and help keep daily operations running smoothly.

Ideal candidates have at least one year of reception or admin support, strong communication skills, and proficiency in Microsoft Office.