Guest Experience & Operations Coordinator

Dexterra; Oklahoma City (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

Dexterra in Oklahoma City is searching for a Guest Service Administrator to play a vital role in guest experience and site administration. The role includes welcoming guests, managing check-ins and check-outs, and maintaining accurate guest records.

The ideal candidate should have a background in Hospitality or Business Administration, along with a minimum of one year of relevant experience. Strong customer service and organizational skills are essential. This position offers opportunities to significantly impact guest satisfaction.

Qualifications

• Minimum 1 year of logistics or hotel guest services experience.
• Minimum 1 year of accounting or administrative experience.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Welcome guests and provide information about the site.
• Serve as first point of contact for inquiries via phone and email.
• Maintain accurate records of guest names and room assignments.
• Forecast occupancy levels based on bookings.
• Support site planning through accurate guest reporting.

Skills

Customer service skills

Attention to detail

Intermediate Microsoft Office proficiency

Education

Post-secondary education in Hospitality or Business Administration

Tools

Property Management Systems

MS Excel

MS Word

Job description

Dexterra in Oklahoma City is searching for a Guest Service Administrator to play a vital role in guest experience and site administration. The role includes welcoming guests, managing check-ins and check-outs, and maintaining accurate guest records.

The ideal candidate should have a background in Hospitality or Business Administration, along with a minimum of one year of relevant experience. Strong customer service and organizational skills are essential. This position offers opportunities to significantly impact guest satisfaction.