Guest Experience Assistant

Sports Careers; Oklahoma City (OK); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition reimbursement

Employee ticket options

Job summary

The Oklahoma City Thunder is seeking an organized entry-level Guest Experience Assistant to welcome guests, answer calls, direct inquiries, and support Thunder staff at the downtown Oklahoma City office.

This role includes game-night coverage, mail handling, visitor assistance, and general administrative tasks, with a friendly, professional approach and a commitment to excellent guest service.

Qualifications

• Minimum one year of reception or administrative support experience.
• Strong guest service and professional phone communication skills.
• Proficiency with Microsoft Office: Outlook, Word, Excel.
• Ability to take accurate notes and use a keyboard efficiently.
• Detail-oriented with ability to complete work on time.
• Good written and verbal communication; professional demeanor.
• Ability to collaborate and build relationships within a team.
• Bi-lingual English/Spanish is a plus.

Responsibilities

• Answer incoming phone calls, greet Guests, respond to inquiries with accurate information, and direct visitors.
• Manage and respond to messages via live chat and Fan Assist during business hours and game nights.
• Welcome vendors, manage deliveries, and direct deliveries to offices.
• Respond to fan pack requests and coordinate distribution.
• Provide administrative and logistical support to the Guest Experience department.
• Assist Thunder staff with general office needs and inquiries.

Skills

Guest service

Phone communication

Microsoft Office

Notes taking

Attention to detail

Verbal and written communication

Team collaboration

Bilingual EN/ES

Tools

Outlook

Word

Excel

Job description

The Oklahoma City Thunder is seeking an organized individual for an entry-level opportunity in customer service and administrative support! As a Guest Experience Assistant, you will help create a welcoming first impression for Guests by managing incoming calls, greeting and directing visitors, supporting Thunder staff, and contributing to smooth daily office operations.

In This Role You Will

• Answer incoming phone calls, greet office Guests, respond to inquiries with accurate information, and direct callers and visitors to the appropriate individuals
• Manage and respond to incoming messages through live chat and Fan Assist, our real-time digital assistant that helps fans with a variety of inquiries, during regular office hours and on Thunder game nights
• Welcome approved vendors, manage deliveries, and direct vendors and deliveries to the appropriate office locations
• Respond to fan pack requests and coordinate their distribution
• Provide administrative and logistical support to the Guest Experience department
• Support Thunder staff with general office needs and inquiries
• Assist visitors with picking up tickets and other items left for them by Thunder employees
• Manage incoming and outgoing mail and packages
• Work occasional Thunder game nights as scheduled
• Maintain, organize, and restock lobby common areas
• Update the Thunder voicemail as needed
• Provide break coverage at the ground-floor lobby security desk
• Perform other duties as assigned

What You’ll Bring To The Role

• Minimum one year of reception or administrative support, or a related area preferred
• Strong guest service and professional phone communication skills
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
• Ability to take accurate notes and use a keyboard efficiently
• Attention to detail and demonstrated ability to complete work accurately and on time
• Ability to address concerns and complaints efficiently, professionally, and respectfully
• Strong verbal and written communication skills
• Ability to build effective working relationships, listen actively, collaborate, and contribute to team discussions
• Bi-lingual fluency in English and Spanish is a plus

Additional Details

This is a full-time entry level position reporting to the Director, Guest Experience. Schedule will include Monday through Friday 8:00 a.m.- 5:30 p.m. with some evening or weekend shifts during games. Primary work location is the Thunder corporate office located in downtown Oklahoma City.

We offer a positive office environment and a robust benefits package including excellent medical, dental, and vision coverage, 401k with matching funds, paid downtown parking, tuition reimbursement, employee ticket options, family gym membership subsidy, parental leave, team shop discount, and much more!

The Thunder recognizes that teams with a variety of backgrounds, perspectives and skills make a stronger company. As an Equal Opportunity Employer, the Thunder organization considers applicants fairly on the basis of qualifications, experience and business needs and provides equal opportunity regardless of race, color, age, sex, ancestry, ethnicity, national origin, religion, veteran status, marital status, pregnancy, disability, gender identity, sexual orientation, or any other legally protected status. Applicants are considered regardless of past legal system involvement, based upon the needs of the role, nature of and recency of legal history. The Thunder is committed to a welcoming and inclusive environment for all employees through its RAVE culture - Respect and Value Everyone.