Guest Experience Associate — Front Desk & Fan Services

Sports Careers; Oklahoma City (OK); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition reimbursement

Employee ticket options

Job summary

The Oklahoma City Thunder is seeking an organized entry-level Guest Experience Assistant to welcome guests, answer calls, direct inquiries, and support Thunder staff at the downtown Oklahoma City office.

This role includes game-night coverage, mail handling, visitor assistance, and general administrative tasks, with a friendly, professional approach and a commitment to excellent guest service.

Qualifications

• Minimum one year of reception or administrative support experience.
• Strong guest service and professional phone communication skills.
• Proficiency with Microsoft Office: Outlook, Word, Excel.
• Ability to take accurate notes and use a keyboard efficiently.
• Detail-oriented with ability to complete work on time.
• Good written and verbal communication; professional demeanor.
• Ability to collaborate and build relationships within a team.
• Bi-lingual English/Spanish is a plus.

Responsibilities

• Answer incoming phone calls, greet Guests, respond to inquiries with accurate information, and direct visitors.
• Manage and respond to messages via live chat and Fan Assist during business hours and game nights.
• Welcome vendors, manage deliveries, and direct deliveries to offices.
• Respond to fan pack requests and coordinate distribution.
• Provide administrative and logistical support to the Guest Experience department.
• Assist Thunder staff with general office needs and inquiries.

Skills

Guest service

Phone communication

Microsoft Office

Notes taking

Attention to detail

Verbal and written communication

Team collaboration

Bilingual EN/ES

Tools

Outlook

Word

Excel

Job description

The Oklahoma City Thunder is seeking an organized entry-level Guest Experience Assistant to welcome guests, answer calls, direct inquiries, and support Thunder staff at the downtown Oklahoma City office.

This role includes game-night coverage, mail handling, visitor assistance, and general administrative tasks, with a friendly, professional approach and a commitment to excellent guest service.