Entry-Level FinTech Production Support (Fixed Income)

PruTech Solutions, Inc.; United States; Hybrid; USD 55,000 - 75,000; Part time

Job summary

PruTech Solutions, Inc. seeks a Junior Production Support Analyst to monitor production applications and support fixed income trading workflows. This entry-level role interfaces with business users, technology teams, and vendors to maintain production health and reliability.

Ideal candidates have basic SQL, strong analytical skills, and a willingness to learn financial products and enterprise tech tools in a hybrid, contract-based environment.

Qualifications

• Foundational understanding of software applications or production support concepts.
• Basic SQL knowledge (SELECT, filters, joins).
• Strong analytical and problem-solving skills.
• Bachelor’s degree or equivalent experience; 0–3 years.

Responsibilities

• Monitor production applications, interfaces, scheduled processes and system alerts.
• Triage incidents and service requests based on severity and business impact.
• Perform initial troubleshooting of application, data, batch-processing and connectivity issues.
• Escalate issues to the appropriate internal team or application vendor and coordinate resolution.
• Provide clear and timely status updates during incidents.
• Assist with incident and change management activities.
• Support the Fixed Income Sales and Trading teammates.
• Document troubleshooting steps, support procedures, known errors, and incident resolutions.
• Support implementation activities and perform post-change validation.
• Develop knowledge of fixed income products, trading workflows, and regulatory reporting requirements.

Skills

SQL basics

Analytical thinking

Communication

Problem solving

Learning mindset

Time management

Education

Bachelor's degree

Tools

ServiceNow

Python

PowerShell

Shell scripting

Job description

PruTech Solutions, Inc. seeks a Junior Production Support Analyst to monitor production applications and support fixed income trading workflows. This entry-level role interfaces with business users, technology teams, and vendors to maintain production health and reliability.

Ideal candidates have basic SQL, strong analytical skills, and a willingness to learn financial products and enterprise tech tools in a hybrid, contract-based environment.