Entry-Level Field Service Technician – Phone Systems & IT

Forerunner Technologies, Inc.; Aurora (CO); On-site; USD 42,000 - 68,000; Full time

Job summary

Forerunner Technologies, Inc. in Colorado is seeking a Field Service Technician with strong communication and technical skills to diagnose and repair phone systems, network gear, and data equipment.

The role covers on-site installations, remote troubleshooting, and hands-on maintenance with little supervision, ensuring customer equipment is configured to their needs. Travel is required daily with occasional overnight stays; on-call after hours and night work are expected.

Qualifications

• IT background a plus.
• Performs installation, maintenance, and troubleshooting on Key and PABX phone systems.
• Perform installation, maintenance, and troubleshooting on Voicemail and Call Center products.
• Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI’s, voice and data T-1’s, Trunks, and integrated circuits.
• Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely.
• Install cables and testing.
• Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical Assistance Center (TAC) as required.
• At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise.
• Protect confidential information, observe and participate in vehicle and office safety programs.
• Responsible and accountable for maintaining all company equipment to be operational at all times.
• Adhere to scheduled order completion and maintenance time frames.

Skills

Phone systems troubleshooting

Customer service

Project management

Remote support

Tools

PABX systems

Voicemail systems

IP-PBX

T-1 testing

Job description

Forerunner Technologies, Inc. in Colorado is seeking a Field Service Technician with strong communication and technical skills to diagnose and repair phone systems, network gear, and data equipment.

The role covers on-site installations, remote troubleshooting, and hands-on maintenance with little supervision, ensuring customer equipment is configured to their needs. Travel is required daily with occasional overnight stays; on-call after hours and night work are expected.