Entry Level Field Service Technician, Aurora CO

FORERUNNER TECHNOLOGIES INC; Aurora (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

FORERUNNER TECHNOLOGIES INC is seeking a Field Service Technician to diagnose and solve problems across a range of phone systems and data equipment. The role involves installations, configurations, and maintenance with little supervision, ensuring customer equipment is configured to meet needs.

Daily travel is required, with some overnight travel possible and on-call after hours. You will work with telecom hardware, software, and testing procedures, coordinating with customers and internal teams

Qualifications

• IT background a plus.
• Performs installation, maintenance, and troubleshooting on Key and PABX phone systems.
• Performs installation, maintenance, and troubleshooting on Voicemail and Call Center products.
• Tests and turns up phone lines, PRI, voice/Data T-1, trunks, and integrated circuits.
• Troubleshoots telephone system hardware/software, voicemail, and telephone sets on site and remotely.
• Installs cables and testing equipment.
• Studies equipment requirements, documents, orders parts, completes installation and acceptance tests.
• Maintains rapport with customers, provides technical support, and recommends improvements.
• Supports TAC and other departments with corrective actions to trouble tickets.
• Identifies demarc, performs pretests, and assists with hosted IP-PBX/test turnups at customer premises.

Responsibilities

• Install, maintain, and troubleshoot Key and PABX phone systems on site and remotely.
• Configure voicemail and call center products to customer needs.
• Test lines, PRI, voice and data services, and perform acceptance tests.
• Coordinate with TAC and other departments to resolve issues.
• Ensure equipment is configured and turned up according to customer requirements.

Skills

Customer service

Communication

Project management

On-call availability

Education

IT Background a Plus

Tools

Key and PABX phone systems

Voicemail systems

IP-PBX testing

Job description

Description

The Field Service Technician must have good communication and technical skills to effectively diagnose and solve problems. They must be familiar with a variety of phone systems, network and data equipment and be able to perform a wide range of services, from basic repair to full installations with little or no supervision. They must be team players and have good customer service and project management skills to ensure that the customer's equipment is configured, programmed, or repaired according to the customer's needs. Field Service Technicians must also possess good computer and organizational skills. They will also participate in the on-the-job training program and maintain a working knowledge of all equipment. They also need hand and finger dexterity and good eyesight with the ability to determine colors. This position requires daily travel, with some overnight travel possible on occasion. He or she must be available to be on call after normal business hours and perform service, installation and maintenance work during nighttime hours is expected.

Requirements

• IT Background a Plus
• Performs installation, maintenance, and troubleshooting on Key and PABX phone systems
• Perform installation, maintenance, and troubleshooting on Voicemail and Call Center products
• Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI's, voice and data T-1's, Trunks, and integrated circuits
• Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely
• Install cables and testing
• Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests
• Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements
• Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical Assistance Center (TAC) as required
• At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise
• Protect confidential information, observe and participate in vehicle and office safety programs
• Responsible and accountable for maintaining all company equipment to be operational at all times
• Adhere to scheduled order completion and maintenance time frames.